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Premium Research Jun 2025
... This research offers five practical scenarios that serve as guided practice opportunities, helping HR business partners build GenAI familiarity by experimenting with prompts, outputs and HR tasks in a low-risk, hands-on way. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Chirag Aggarwal
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Research Jun 2025
... Access Research Already a Gartner client? Dynamics within the geopolitical environment are causing the emergence of new markets and the resurgence of long-standing markets targeting on-premises and/or hosted solutions intended to meet digital sovereignty requirements. This research will help I&O leade ...

Analyst(s):   Dennis Smith
Research Jun 2025
... Access Research Already a Gartner client? Technology sales cycles have shortened, and buying team conflict has decreased, coinciding with the adoption of AI selling tools. As lower conflict levels are strongly correlated with faster sales cycles, product leaders must enable sellers to exploit AI to mi ...

Analyst(s):   Roland Johnson
Premium Research Jun 2025
... F5 deployed both employee and customer-facing GenAI use cases, including a search engine that improved self-service success by 14%. Customer service and support leaders can learn how F5 manually tests GenAI response accuracy to mitigate hallucination risks and deploy GenAI solutions successfully. Gar ...

Analyst(s):   Olivia Foster
Premium Research Jun 2025
... A large majority of new technology products fail within two years of launching. This video discusses product leaders’ need to invest in collecting, challenging and validating market insights prior to deciding on product development initiatives in order to increase the chances of commercial success. G ...

Analyst(s):   Alan Antin
Premium Research Jun 2025
... Data-based customer insights are needed to improve the service experience yet costly and time-consuming to gather. This case study shows how a service organization can quickly evolve the QA process they already use to capture the customer insights they need, not just listen for agent performance. Cas ...

Analyst(s):   Keith McIntosh
Premium Research Jun 2025
... Tech services leaders face an evolving threat from hyperscale cloud partners as GenAI and investor demands drive broader customer self-service and hyperscale-provided professional services. The three strategies outlined here can help you avoid obsolescence and counter this “fast path” threat as cust ...

Analyst(s):   Craig Lowery
Premium Research Jun 2025
... Learning delivery priorities evolve faster than learning strategies can adapt as organizations respond to volatile market shifts. This research explores how learning and development leaders can make learning delivery faster and more flexible at scale while maintaining strategic alignment. Gartner Rec ...

Analyst(s):   Meaghan Kelly
Premium Research Jun 2025
... I&Oリーダーは、Amazon Web ServicesやMicrosoft Azureといったハイパースケール・パブリック・クラウド統合型のIaaSやPaaSにおけるアプリケーションの可用性が、地政学的イベントによって脅かされるのではないかとの懸念を深めている。Gartnerは、レジリエンスに重点を置いたアクションを決定するためのシンプルな方法を提供する。 詳細 Gartner Research ...

Analyst(s):   Takuma Yamamoto
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