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Premium Research Sep 2025
... Tech CEOs moving to managed services must rethink talent and roles, sales models, performance metrics and commercial practices. They must address key differences from a traditional project focus to build a resilient managed services business that complements the organization’s existing strengths. Ove ...

Analyst(s):   Don Ribar
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Premium Research Aug 2025
... The evolution and growth of artificial intelligence have completely changed client expectations regarding the role of service providers, forcing a hard reboot of provider business models. To remain relevant and competitive, providers must undergo the same AI-driven reinvention they are selling to cl ...

Analyst(s):   Scott Frederick
Premium Research Aug 2025
... AI is changing how technology buyers do their jobs. Product leaders can use this checklist to create actionable “AI-ready” B2B personas by targeting the least number of most relevant attributes focused on the persona’s value drivers and the context in which value occurs. When to Use Gartner Insights A ...

Analyst(s):   Derry Finkeldey
Premium Research Sep 2025
... With recurring services now the largest portion of the services market, tech CEOs must focus their offerings on solving recurring business problems for a target market segment and adding customer value profitably while bringing diversity to their revenue streams. Overview Introduction Analysis Gartner R ...

Analyst(s):   Don Ribar
Premium Research Sep 2025
... AI provides impactful finance and accounting use cases for growing tech companies. Here, we help tech CEOs decide where and when AI can be implemented to improve F&A functions and enable more efficient growth. Overview Introduction Analysis Gartner Recommended Reading Note 1: Illustrative Business Impact ...

Analyst(s):   Barry Glauberman
Premium Research Oct 2025
... Infrastructure platform engineering (IPE) enables I&O teams to deliver scalable, self-service infrastructure resources in a standardized, user-friendly manner. This reference architecture brief presents to infrastructure platform engineers the key components necessary for successful IPE initiatives. ...

Analyst(s):   Lucas Albuquerque
Premium Research Sep 2025
... As stewards of investment, finance leaders are a bellwether of enterprisewide AI adoption. By observing their AI journey, a blueprint for winning the AI race emerges. Victory will go to product leaders who shift from selling features to co-creating value through commercial innovation. Overview Strateg ...

Analyst(s):   Garrett Astler
Research Oct 2025
... Access Insights Already a Gartner client? The expansion of AI introduces new risks and exposes skills gaps within cybersecurity teams. CISOs must update existing team roles and responsibilities to address emerging AI threats and regulatory requirements. If CISOs cannot update their teams’ capabilities ...

Analyst(s):   Alex Michaels
Premium Research Sep 2025
... SaaS providers racing to add AI-enabled low-code are guaranteed to miss significant revenue opportunities without strategic execution. CPOs must align buy, build, and blend decisions with audience needs and business goals to capture new user segments, boost growth, and outpace competitors. Overview An ...

Analyst(s):   Kelli Smith
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