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Premium Research Sep 2025
... Executive social media presence is increasingly important for brand visibility in a world with AI-powered search and widespread misinformation. CCOs can reference these data benchmarks and best practices to drive engagement on LinkedIn. Overview Conclusion Gartner Recommended Reading Presentation Deck Ga ...

Analyst(s):   Elizabeth Kilbride
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Premium Research Sep 2025
... CCOs are under increasing pressure to improve Communications’ operational excellence. Use this tool to identify which components of the Communications Framework for Operational Excellence (CFOX) to target for improvement based on a self-assessment, stakeholder interviews and root cause analysis. When ...

Analyst(s):   Patryck Allen
Premium Research Sep 2025
... This summary report is based on the 2025 Gartner Internal Communications Channel Benchmark Survey. CCOs and their teams can use these insights to understand employees’ channel preferences and identify which channels most impact employee performance. Contributors Gartner Recommended Reading Gartner Insi ...

Analyst(s):   Emily Earl
Premium Research Sep 2025
... CCOs often rearrange organizational structure to solve operational problems, neglecting superior approaches. Use Gartner’s Communications Framework for Operational Excellence to identify and take action on opportunities to improve operational efficiency and excellence. Strategic Planning Assumption(s ...

Analyst(s):   Patryck Allen
Premium Research Oct 2025
... A strong CFO-CEO partnership is an imperative for enterprise success. Highly effective CFOs methodically assess interpersonal dynamics and use this knowledge to turn destructive personal clashes into constructive tension that elevates their leadership. Insights at a Glance Impact Brief Actions and Caut ...

Analyst(s):   Emily Riley
Research Oct 2025
... Access Insights Already a Gartner client? AI agent-based solutions pose serious profitability risks to service providers who lack a product-like pricing strategy. Applying lessons from interviews with leading service providers, tech services leaders can employ the best pricing model for each client op ...

Analyst(s):   John Santoro
Research Oct 2025
... Access Insights Already a Gartner client? Traditional pricing models are the top contributor to the lack of ROI for investments in AI-augmented services. By leveraging insights from leading service providers, tech services leaders can employ an optimal pricing model that delivers on client value while ...

Analyst(s):   John Santoro
Premium Research Oct 2025
... Potential uses for agentic AI continue to rapidly evolve across the source-to-pay spectrum. Procurement technology leaders need to understand what is possible, how mature use cases are, and their relative values to build and communicate a robust AI functional roadmap. Overview Gartner Recommended Read ...

Analyst(s):   Micky Keck
Research Oct 2025
... Access Insights Already a Gartner client? The rapid evolution of AI agents presents a significant opportunity for the CSP industry. CSP CIOs can use this presentation to understand the potential for AI agents within the industry, while considering their current limitations and challenges. Gartner Recom ...

Analyst(s):   Pulkit Pandey
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