... Access Research Already a Gartner client? Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success. Customer service and support leaders should use this tool to build a compelling business case for inves ...
Analyst(s): John Quaglietta | Jennifer MacIntosh
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... Customer service and support leaders often struggle to persuade senior leaders and peers to act on service insights — even when they have the supporting data. To effectively advocate for service priorities and ensure success in driving change, service leaders must master storytelling techniques. Over ...
... Nonmaster data is often misclassified as master data, increasing cost and risk to the organization. Data and analytics leaders can use this research to correctly classify master data to ensure use-case success and deliver better business outcomes. Gartner Research ...
... Access Research Already a Gartner client? Initiatives like DevOps, site reliability engineering and platform engineering often involve significant uncertainty, which can hinder success. This research provides a strategic framework for I&O leaders in large organizations to adopt an iterative approach, ...
... CCOs can use this tool to find examples of internal and external Communications metrics they can track to measure and prove the value of Communications activities. When to Use Directions for Use Contributors Gartner Recommended Reading Gartner Research ...
... Heritage applications’ limitations constrain supply chain leaders when making high-impact decisions. However, the advent of analytics and decision-making platforms has offered unprecedented insights and impactful recommendations. This research enables supply chain leaders to explore the latest innov ...
... Organizations are struggling to address widening skills gaps through traditional learning programs or by hiring new talent. CHROs can more effectively close these gaps by focusing on promise, not proficiency, and enabling learning in the flow of work. Contributors Gartner Recommended Reading Gartner Re ...
... To create successful measurement plans and reports, CCOs should track business, behavioral, attitudinal, content performance and content output metrics. Use this research to learn more about these five key types of metrics and how to leverage them in project planning and evaluation. More Detail Contri ...
... With 80% of webinar attendees experimenting or piloting agentic AI, tech services leaders must capitalize on this trend to enhance their offerings and approaches. By aligning deployment strategies, timing, targeted departments and budget plans, they can seize opportunities. Failing to move now will ...