... SAP’s Cloud ERP Private package succeeds the RISE with SAP packages. This research explores crucial changes in packaged components, pricing, credits and commercials, requiring sourcing, procurement and vendor management leaders to revisit their negotiation strategy. More Detail Contributors Gartner Rec ...
Analyst(s): Calum McDonald | Mike Tucciarone
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... In a climate of economic and geopolitical uncertainty, CCOs need credible data to defend budgets, make informed decisions about resourcing and align investments with business priorities. This research provides benchmarks to help inform CCOs’ outlook on budgets, staffing, structure and technology. Ana ...
Analyst(s): Patryck Allen | Iliyana Hadjistoyanova
... In the dynamic realm of skills-based talent management, skills assessments remain a debatable topic. Critical skills assessment requires a blend of technology and a proven framework. L&D leaders can use this research to effectively start assessing skills. Overview Introduction Analysis Gartner Recommend ...
... Access Research Already a Gartner client? Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success. Customer service and support leaders should use this tool to build a compelling business case for inves ...
... Customer service and support leaders often struggle to persuade senior leaders and peers to act on service insights — even when they have the supporting data. To effectively advocate for service priorities and ensure success in driving change, service leaders must master storytelling techniques. Over ...
... Nonmaster data is often misclassified as master data, increasing cost and risk to the organization. Data and analytics leaders can use this research to correctly classify master data to ensure use-case success and deliver better business outcomes. Gartner Research ...
... Access Research Already a Gartner client? Initiatives like DevOps, site reliability engineering and platform engineering often involve significant uncertainty, which can hinder success. This research provides a strategic framework for I&O leaders in large organizations to adopt an iterative approach, ...
... CCOs can use this tool to find examples of internal and external Communications metrics they can track to measure and prove the value of Communications activities. When to Use Directions for Use Contributors Gartner Recommended Reading Gartner Research ...
... Heritage applications’ limitations constrain supply chain leaders when making high-impact decisions. However, the advent of analytics and decision-making platforms has offered unprecedented insights and impactful recommendations. This research enables supply chain leaders to explore the latest innov ...