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Research May 2025
... Access Research Already a Gartner client? A proliferation of AI chatbots in the enterprise is leading to inefficiency, poor adoption and a poor user experience. Enterprise applications leaders reevaluating their chatbot portfolio should choose the best architectural approach based on their organizatio ...

Analyst(s):   Justin Tung   |   Gabriele Rigon
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Premium Research May 2025
... In the next five years, digitalization of logistics will pave the way for a transformation that will redefine execution, decision making and efficiency across logistics. The 2025 Gartner Future of Logistics Survey details big ideas that will help supply chain leaders unlock more value. Overview Data I ...

Analyst(s):   Nathan Lease   |   David Gonzalez
Premium Research May 2025
... Heads of enterprise architecture often struggle to prioritize key focus areas when developing their EA strategy. To enhance the function’s impact, heads of EA should modernize EA governance, establish a digital foundations strategy and empower EA talent with technical and business expertise. Gartner ...

Analyst(s):   Shubhangi Jena   |   Aditya Krishna
Premium Research May 2025
... L&D leaders must provide support for their teams, managers and employees to unlock the benefits of employee-led development. The following handbooks are intended to help guide each group through the process of identifying, preparing for, monitoring and reflecting on development opportunities. When to ...

Analyst(s):   Suheyla Cavdar   |   Meaghan Kelly
Research May 2025
... Access Research Already a Gartner client? Current approaches to bias reduction follow three stages: training, process redesign and measurement. Talent management leaders can use this research to add a fourth stage that allows technology to reduce the overreliance on individuals to change behavior. Over ...

Analyst(s):   Laura Gardiner   |   CV Viverito
Research May 2025
... Access Research Already a Gartner client? Evolving B2B buyer preferences challenge CSOs who aim to enhance their sellers’ engagement impact. CSOs should align their sellers’ outreach strategies with buyer preferences to deliver meaningful value across varied channels. Overview Introduction Analysis Gartne ...

Analyst(s):   Alice Walmesley   |   Robert Blaisdell
Premium Research May 2025
... Product leaders struggle to understand the value offered to buyers through partner ecosystems versus traditional sell-through channels. By leveraging buyer insights, product leaders can determine how to implement a partner ecosystem strategy when buyers require whole-product solutions. Overview Introd ...

Analyst(s):   Mark Paine   |   Laz Gonzalez
Premium Research May 2025
... Gartner’s Top Technology Trends for 2025 helps tech services leaders determine what to integrate into their offerings, as well as when and where. This note covers the three most essential trends to incorporate into portfolios to meet evolving client ambitions and stay ahead of advancements. Overview I ...

Analyst(s):   Scott Frederick   |   Tom Coshow
Premium Research May 2025
... For procurement’s value proposition to change, chief procurement officers will need to get comfortable with upward influence. CPOs can use this tool to formulate their thoughts and build a pitch deck to create dissatisfaction with the current state and drive change urgency. When to Use Directions for ...

Analyst(s):   Andrea Greenwald   |   Thomas Pocock
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