... Organizations explore conversational GenAI technology to enhance customer service, but face challenges in assessing its accuracy during the pilot and testing phases. This research provides customer service and support leaders with strategies to effectively measure the accuracy of GenAI solutions. Ove ...
Analyst(s): Olivia Foster | Aman Jagdev
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Chief supply chain officers struggle to craft vision statements that effectively align the supply chain’s aspirations with enterprise goals while addressing stakeholder expectations. This tool provides structured guidance, resources and examples to draft a clear and compelling vision statement. When ...
... Access Research Already a Gartner client? Aligning finance's strategic objectives with corresponding improvement initiatives and measures of success can often be challenging. Finance transformation leaders can use the X-matrix tool to visually map how strategic objectives translate into actionable, me ...
... Gartner identifies three technology innovation leadership styles for CIOs, empowering them to strategically lead technology innovation and evaluate its impact on achieving their objectives. Innovative CIOs should adapt their leadership style to overcome common barriers to success, like cultural resi ...
... Whit Andrews joins host Karen Stokes Lockhart to help answer whether leaders should build, buy or blend when approaching their AI integration, while further exploring Gartner’s “AI technology sandwich” framework. Overview About the Guest Gartner Research ...
... For new CFOs, building rapport with peers, the CEO and board is challenging while managing operations, but these relationships are crucial to success. This research provides strategies for making impactful board presentations and identifying strategic partners. Action Name Gartner Research ...
... For new CFOs, success requires strong, strategic leadership and collaboration across the enterprise and finance function. This research helps you identify and capitalize on early opportunities to strengthen your influence. Action Name Gartner Research ...
... Communication is essential to impactful leaders, but new CFOs often struggle to perfect their approach as they get to know their new audiences. This research provides guidance and tips to help you effectively share your vision, goals and impact to your board, CEO and other important stakeholders. Act ...
... Today’s complex business climate presents significant challenges for new CFOs, particularly those transitioning into new industries or sectors. New CFOs must get up to speed quickly on key strategic initiatives, competitor activities, industry trends, emerging economic factors, regulations and risks ...