... Access Research Already a Gartner client? Cybersecurity leaders must align cyber-risk management with exposure management to prioritize exposures that threaten business objectives and operations, improving security outcomes and stakeholder confidence. Insights at a Glance Strategic Planning Assumption Is ...
Analyst(s): Dhivya Poole | Pedro Pablo Perea de Duenas
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... Access Insights Already a Gartner client? Software engineering leaders must architect technology systems to consume AI agents. This research provides an outside-in blueprint for integration, focusing on a hybrid MCP-API strategy and delegated identity for supporting secure enterprise scale. Gartner Ins ...
Analyst(s): Adrian Leow | Mark O'Neill | Keith Guttridge
... In response to the demand for AI-powered capabilities, software engineering leaders are seeking tools that enable their teams to build and manage AI agents. Enterprise low-code application platforms offer the quickest and safest path for implementing custom AI agents. Gartner Research ...
Analyst(s): Akash Jain | Kyle Davis | Oleksandr Matvitskyy
... Access Insights Already a Gartner client? Rapid adoption of RCS and WhatsApp is reshaping conversational customer service beyond SMS. This research guides customer service and support leaders to select the right channel mix to boost customer engagement and satisfaction while balancing costs, based on ...
Analyst(s): Brett Overbey | Lisa Unden-Farboud | Pankil Sheth
... Access Insights Already a Gartner client? Digital commerce platform market revenue grew steadily in 2024, and digital commerce platforms are enhancing their offerings in the areas of AI and agentic commerce. This Magic Quadrant assesses 19 digital commerce vendors to help application leaders make info ...
Analyst(s): Jason Daigler | Sandy Shen | Ant Duffin | Aditya Vasudevan | Penny Gillespie | Mike Lowndes
... Access Insights Already a Gartner client? DEM tools monitor the availability and performance of modern and legacy applications to gauge the end-user experience of employees and customers. Heads of I&O can use this Magic Quadrant to shortlist DEM vendors. Market Definition/Description Magic Quadrant Vendo ...
Analyst(s): Pankaj Prasad | Martin Caren | D.B. Cummings | Padraig Byrne | Tanmay Bisht | Matt Crossley
... The CRM customer engagement center market evolution is accelerating, driven by AI and functional convergence. Customer service and support leaders should use this research to evaluate the CRM CEC products from 11 vendors across 14 capabilities and five use cases. Overview What You Need to Know Analysis ...
Analyst(s): Francesco Vicchi | Pri Rathnayake | Drew Kraus | Jim Robinson
... CRM customer engagement centers are unified AI-augmented customer service technology suites offering customer interaction orchestration and service process orchestration. Customer service and support technology leaders can use this Magic Quadrant to find the solution that best fits their needs. Marke ...
Analyst(s): Jim Robinson | Francesco Vicchi | Drew Kraus | Pri Rathnayake
... securities industry ITspending is available in the Gartner report: "Forecast: Enterprise ITSpending for the Banking and Securities Market, Worldwide, 2014-2020, 4Q16 Update". The banking and securities industry forecast provides total enterprise ITspending, including internal spending and multiple lines ...