... This Research Presentation is for the report, "The CIO's Guide to Digital Ethics: Leading Your Enterprise in a Digital Society," which addresses the question, "How can CIOs apply digital ethics principles and practices to ensure stakeholder value?" Overview Gartner Recommended Reading Gartner Insights ...
Analyst(s): Christie Struckman | Heather Colella | Frank Buytendijk
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... The Association of Chartered Certified Accountants needs to serve new clients in new ways. The IT organization creates an agile digital business platform that would ensure ACCA could continue to introduce new products and services at speed. Case Study Company Description Background Future Vision Results ...
... Access Insights Already a Gartner client? Inefficient and inflexible integration architectures and approaches lead to higher costs and hinder business agility. This framework enables software engineering leaders to define and implement a strategic, flexible approach to integration that aligns with and ...
Analyst(s): Andrew Humphreys | Keith Guttridge | Shrey Pasricha
... Access Insights Already a Gartner client? Organizations that lack a process for aligning integration tools to use case, skills and operating models face hard-to-maintain and inefficient implementations. An integration tools matrix optimizes usage and reduces complexity through a structured view of whi ...
Analyst(s): Shrey Pasricha | Andrew Humphreys | Keith Guttridge
... Access Research Already a Gartner client? Cybersecurity leaders must align cyber-risk management with exposure management to prioritize exposures that threaten business objectives and operations, improving security outcomes and stakeholder confidence. Insights at a Glance Strategic Planning Assumption Is ...
Analyst(s): Dhivya Poole | Pedro Pablo Perea de Duenas
... Access Insights Already a Gartner client? Software engineering leaders must architect technology systems to consume AI agents. This research provides an outside-in blueprint for integration, focusing on a hybrid MCP-API strategy and delegated identity for supporting secure enterprise scale. Gartner Ins ...
Analyst(s): Adrian Leow | Mark O'Neill | Keith Guttridge
... In response to the demand for AI-powered capabilities, software engineering leaders are seeking tools that enable their teams to build and manage AI agents. Enterprise low-code application platforms offer the quickest and safest path for implementing custom AI agents. Gartner Research ...
Analyst(s): Akash Jain | Kyle Davis | Oleksandr Matvitskyy
... Access Insights Already a Gartner client? Rapid adoption of RCS and WhatsApp is reshaping conversational customer service beyond SMS. This research guides customer service and support leaders to select the right channel mix to boost customer engagement and satisfaction while balancing costs, based on ...
Analyst(s): Brett Overbey | Lisa Unden-Farboud | Pankil Sheth
... Access Insights Already a Gartner client? Digital commerce platform market revenue grew steadily in 2024, and digital commerce platforms are enhancing their offerings in the areas of AI and agentic commerce. This Magic Quadrant assesses 19 digital commerce vendors to help application leaders make info ...
Analyst(s): Jason Daigler | Sandy Shen | Ant Duffin | Aditya Vasudevan | Penny Gillespie | Mike Lowndes