... CIOs should use these materials to orient themselves and their executive peers in the latest tariff and trade dynamics, including the underlying purposes of tariffs, current state, timelines, mitigation options, customer needs and competitive differentiators. Gartner Recommended Reading Gartner Resear ...
Analyst(s): Brandon Germer | Brian Whitlock | Val Sribar
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... A build-operate-transfer deal for a global insourced center is often a minefield of vendor lock-in, hidden costs and hollow promises that can significantly hinder insourcing goals. CIOs and innovation leaders must secure an ironclad exit agreement or prepare to lose control of their strategic asset ...
... CISOs undervalue succession planning and fail to appreciate its impact on CISO personal effectiveness, program resilience and business alignment. This case study shows how the CISO at FoggyTower* integrated succession planning into their broader talent management strategy to boost these outcomes. Sol ...
Analyst(s): Christine Lee | Victoria Cason | Phillip Shattan
... Collaboration blockers such as fragmented workflows, knowledge silos and AI skills gaps contribute to AI project failures. Data and analytics leaders should embed generative AI tools to increase data science and machine learning workflow visibility, automate documentation and support upskilling. Over ...
Analyst(s): Diarmuid Curran | Priya Sundararaman | David Pidsley
... Access Research Already a Gartner client? User authentication is a cornerstone of digital identity and identity-first security. Identity and access management leaders should seek toolsets that minimize account takeover risks and optimize user experience as part of a cohesive cybersecurity strategy tha ...
Analyst(s): James Hoover | Yemi Davies | Nayara Sangiorgio
... This research introduces the platform supply chain archetype, an organizing model in which one supply chain organization provides the vast majority of needed operational capabilities to its enterprise. CSCOs can use this presentation to gain insight into when to apply this model as well as its chara ...
Analyst(s): Matthew Matsko | Alan O'Keeffe | Lorraine Gavin
... Customer service and support leaders often fail to leverage their VoC and CX data to influence business objectives and other functional decision making. Adopt the 4C framework — collaborate, capture, communicate and confirm — to maximize the impact and value across the enterprise from customer servi ...
Analyst(s): Deborah Alvord | Christopher Sladdin | Daniel O'Sullivan
... Demand generation is changing as buyers seek more digital buying experiences and have greater expectations. Digital marketing leaders can adopt these demand generation tactics to improve buyer engagement and generate more high-quality leads. Overview Introduction Analysis Gartner Recommended Reading Gart ...
... Organizations are eager to leverage digital capabilities to improve their logistics function, yet they frequently encounter obstacles in their approach. This research provides supply chain technology leaders with a framework to effectively develop a digital logistics technology strategy. Overview Intr ...
Analyst(s): Nathan Lease | Jose Reyes | Dwight Klappich