... 2024’s plateau has turned into 2025’s decline in supply chain leaders’ commitment and representation of women at most levels of supply chain leadership. CSCOs who buck this trend and remedy its root causes will have stronger leadership benches and a competitive advantage in hiring and retention. Gart ...
Analyst(s): Manolina Chakraborty | Dana Stiffler | Silja Zetterman
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... Access Research Already a Gartner client? Many Gartner clients report that a full exit from IBM mainframes often results in poor transformation outcomes and significant business disruption, resulting in financial losses. Heads of I&O can use this research to identify strategies for long-term mainframe ...
Analyst(s): Alessandro Galimberti | Dennis Smith | Mike Chuba
... Access Research Already a Gartner client? Organizations increasingly recognize that a complete mainframe exit often results in suboptimal outcomes. Heads of I&O should leverage emerging technologies and ensure the availability of critical skills to sustain platform viability and address evolving busin ...
Analyst(s): Mike Chuba | Alessandro Galimberti | Dennis Smith
... The U.S. Administration’s July 2025 AI Action Plan enables innovation and AI literacy while removing guardrails that complicate governance and solution delivery. AI leaders should begin adjusting their AI strategies and governance plans to overcome imposed challenges and take advantage of new fundin ...
Analyst(s): Mike Rollings | Moutusi Sau | Erick Brethenoux
... Common AI-enabled benefits in HCM are becoming basic expectations. To differentiate, product marketing leaders must ensure unique value is showcased by combining a robust skills data strategy with AI agents that redefine talent acquisition, HR service delivery and organizational development. Overview ...
Analyst(s): Michelle Shapiro | Mark Stanyer | Chris Pang
... Customer service and support leaders often struggle to drive cross-functional action to remove avoidable service demand caused by upstream issues. Leaders should use a simple Top 10 Customer Pain Point Scorecard to communicate issues and rally the organization for focused action. Overview Introduction ...
Analyst(s): Deborah Alvord | Daniel O'Sullivan | Christopher Sladdin
... Chief sales officers face a make-or-break opportunity in the “Great Sales Awakening” to reinvent B2B sales leadership with AI, despite hurdles in data quality and organizational readiness. This research provides specific actions CSOs can take to set an AI vision, navigate adoption, and gain a compet ...
Analyst(s): Sandhya Mahadevan | Dan Gottlieb | Bill Yetman