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Research Sep 2025
... Access Insights Already a Gartner client? Board-level cybersecurity presentations aren’t one-size-fits-all. The Board of Directors, Audit and Risk Committee, and Technology Committee each have distinct priorities. Cybersecurity leaders should adapt content to address the specific needs and roles of ea ...

Analyst(s):   Victoria Cason   |   Tom Scholtz   |   Tina Nunno
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Premium Research Sep 2025
... Every week, Gartner receives inquiries from enterprise applications leaders asking if RPA and BPA are dead. Given the enormous interest in AI agents, many clients are concerned that the automation technologies they’ve used for years are obsolete. In this research, we explore whether RPA and BPA are ...

Analyst(s):   Adam Briggs   |   Saikat Ray   |   Arthur Villa
Premium Research Sep 2025
... PPM leaders face increasing pressure to demonstrate the tangible value of projects and programs, but struggle to track and report these benefits consistently. This guide assists PPM leaders with developing an end-to-end benefits-tracking process, from planning through postimplementation. Overview Step ...

Analyst(s):   Elissa Ungerman   |   Deeksha Agnihotri   |   Zahid Kisa
Research Oct 2025
... Access Insights Already a Gartner client? AI will reshape learning and development (L&D), enhancing activities like learning personalization, content creation and consumption, adaptive learning, coaching, and career development. L&D leaders can leverage this assessment to successfully identify and pri ...

Analyst(s):   Travis Wickesberg   |   Jeff Freyermuth   |   David Bobo
Premium Research Sep 2025
... GTM data applications unify, enrich and operationalize person- and account-level data, enabling commercial teams to receive real-time, actionable insights directly in their workflow. Sales operations leaders can implement these applications to automate data workflows, unify insights and accelerate p ...

Analyst(s):   Alyssa Cruz   |   Ray Pun   |   Tyler Huguley
Research Oct 2025
... Access Insights Already a Gartner client? Tech services leaders who fail to act as AI changes the services market put their practices on course for elimination as leaders in services organizations reorganize their businesses to achieve growth ambitions. Instead, they must create new AI-driven scenario ...

Analyst(s):   Eric Goodness   |   Katie Gove   |   Chrissy Healey
Research Oct 2025
... Access Insights Already a Gartner client? AI agent sprawl is rapidly becoming the biggest challenge for CIOs. Tech service leaders who deliver robust AI agent management platforms (AMPs) will help clients contain this sprawl and stake their claim to AI’s most valuable real estate: the central hub wher ...

Analyst(s):   Tom Coshow   |   Scott Frederick   |   Jim Hare
Research Sep 2025
... Access Insights Already a Gartner client? SREs cannot keep up with today’s technology and operational demands. Heads of I&O must strategically invest in AI SREs and reliability architects to deliver effective reliability and efficiency outcomes. Overview Strategic Planning Assumptions Introduction Analysi ...

Analyst(s):   Chris Saunderson   |   Daniel Betts   |   Hassan Ennaciri
Premium Research Sep 2025
... As AI reshapes jobs and work patterns, CIOs must rethink how to rightsize the workforce to fulfill the enterprise’s AI ambition and goals. This research examines strategies and methodologies for continuously setting and resetting headcount targets as part of strategic and budget planning cycles. Over ...

Analyst(s):   Lily Mok   |   Helen Poitevin   |   Nate Suda
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