... U.S. consumers show some signs of openness to agentic commerce, with readiness varying significantly by generation, income level and community type. While acceptance among younger, more affluent, and urban consumers might be expected, successful digital commerce leaders will adjust their investments ...
Analyst(s): Sandy Shen | Emma Mathison | Jason Daigler
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... Salesforce is a long-established leader in the CRM space that is rapidly expanding its data and AI offerings. CIOs evaluating Salesforce as a strategic fit should assess its products for CRM and non-CRM use cases, including using Salesforce’s AI and data capabilities outside of Salesforce. At a Glanc ...
Analyst(s): Kyle Davis | Jo Liversidge | Olive Huang
... Access Research Already a Gartner client? Traditional sales deployment has led chief sales officers to overrely on field sales, but times have changed. Compared to the field, inside sales is more efficient and strategic sales is more effective. To drive growth, CSOs must rethink their field-first stra ...
Analyst(s): Luke Tipping | Dave Egloff | Greg Hessong
... Access Research Already a Gartner client? AI initiatives cannot be successful without an AI-ready workforce. CIOs in China must foster continuous learning to build teams capable of realizing AI-enabled targeted business outcomes. Overview Strategic Planning Assumption(s) Introduction Analysis Gartner Recom ...
... Access Research Already a Gartner client? Networking inside hyperscale cloud environments is unique due to differences in functional, financial and operational characteristics when compared to other environments, such as data centers. This research guides heads of I&O toward optimal network design and ...
Analyst(s): Simon Richard | Andrew Lerner | Dennis Smith
... Despite their growing prevalence in B2B buying, CSOs neglect to acknowledge the role of digital channels in supporting their top priorities and challenges: customer acquisition, account management and growth, and GTM optimization. CSOs must lead their GTM Council to deploy digital tactics to unlock ...
Analyst(s): Mike Lowndes | Aditya Vasudevan | Luke Tipping
... Access Research Already a Gartner client? Demands to protect the continued expansion of data in the wake of AI strain backup storage capacity, efficiency and operational budgets. Heads of I&O should direct staff to use layered recovery and data tiering strategies based on the operational value of data ...
... Site reliability engineering practices can be truly effective in driving business outcomes when adopted properly. Heads of infrastructure and operations must drive the adoption of organizational design, optimal engagement models and SRE practices that reflect the importance of reliability and resili ...
Analyst(s): Daniel Betts | Hassan Ennaciri | Chris Saunderson
... CIOs who implement product funding will achieve greater cost-efficiency and faster value realization than those who maintain traditional project-based approaches. Make six moves to overcome the funding and cultural barriers to an effective product funding transformation. Analysis Research Highlights Ga ...
Analyst(s): Jim McGittigan | Bryan Hayes | Jamie Heyes