... As AI continues to transform the financial services industry, interest in AI agents and agentic AI is increasingly growing among banks, insurers, and investment services organizations. Finding the right roles and use cases for AI agents is essential in developing an AI agent strategy and roadmap. Mor ...
Analyst(s): Kimberly Harris-Ferrante | Peter Ryan | Jasleen Kaur Sindhu | Priyanka Shukla
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... Access Research Already a Gartner client? Interviews with global C-suite executives highlight the need to balance the roles of disruptors, who drive innovation, and cultivators, who foster stability. Tension between the two can either drive business outcomes or derail change. This research helps execu ...
Analyst(s): Shanna Grafeld | Tsuneo Fujiwara | Sarah Watt | Gabriela Vogel | Matt Hancocks
... Psychological safety is crucial for innovation and productivity. CIOs must prioritize its integration in the digital workplace to ensure open dialogue and courageous exchange, compensating for the absence of physical cues. Overview Introduction Analysis Gartner Recommended Reading Note 1: Technology for ...
... Access Research Already a Gartner client? The shift to fusion teams and product-centric models for digital delivery presents new challenges for cybersecurity practices that are suited for stage-gate projects. CISOs and CIOs can use this research to innovate their operations to mitigate cybersecurity r ...
Analyst(s): Christopher Mixter | Tom Scholtz | Deepti Gopal | Oscar Isaka
... GenAI has made product documentation essential for increasing a product’s competitive standing, improving the capabilities of embedded virtual agents and supercharging customer experience. This research helps product managers raise awareness and elevate product documentation as critical. Overview Stra ...
Analyst(s): Charles Sutherland | Kevin Quinn | Radu Miclaus | Omar Ansari | Jim Hare
... Gartner has identified the supply chain technology trends that will be most relevant and impactful for procurement functions in the coming years. Understanding their uses and benefits will help procurement technology leaders to shape the future of their organizations with responsible innovations. Ove ...
... New quantitative analysis reveals that incorporating diversity, equity and inclusion into D&A recruitment has a measurable impact on business outcomes. D&A leaders can use the insights presented in this research to drive organizational resilience, particularly in times of crises or disruption. Overvi ...
... Ineffective data and analytics governance compromises model integrity and leads to potential mistrust in AI results. Data and analytics leaders must emphasize three key dimensions to ensure trusted, actionable AI results that foster confidence in related business decisions. Overview Introduction Analys ...
Analyst(s): Guido De Simoni | Lydia Clougherty Jones | Lauren Kornutick | Priya Sundararaman
... Site reliability engineering (SRE) concepts are often difficult for I&O leaders to grasp and apply. This research helps I&O leaders focus on the user experience and provides a pragmatic approach to SRE that incorporates customer-focused SLIs, SLOs and proactive incident prevention. More Detail Gartner ...
Analyst(s): Chris Saunderson | Hassan Ennaciri | Katy Weber | Daniel Betts | George Spafford