... Access Insights Already a Gartner client? While conflict is inevitable in the workplace, leaders often avoid conflict and try to resolve it as quickly as possible without realizing its opportunities. CIOs can leverage leadership approaches to mediate employee conflict, resolve conflicts and produce better ...
Analyst(s): De'Onn Griffin | Christie Struckman
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... operating model can help CIOs redesign enterprise business operations for digital business at scale. Key Challenges Introduction Analysis Transform the IT Organization to a Value-Optimized I&T Operating Model Pilot Your Value-Optimized Model With One Business Unit Support Digital Product Teams With a Flatter ...
... Digital transformation investments are creating IT talent shortages, thus driving higher rate cards. When using Gartner’s Labor Rate Calculator to model service rates, sourcing, procurement and vendor management leaders should adjust for FX, inflation, skills premium and country salary index. Gartner ...
Analyst(s): Akshit Malik | Brett Sparks | Luis Pinto
... Recommendations Experience is gaining greater emphasis as a leading indicator of digital business success, forcing CIOs to redefine the idea of successful IT-business alignment to include the discovery of potential digital solutions through direct interaction with stakeholders Business Alignment Has Been Turning ...
... Access Insights Already a Gartner client? The CTO role is shifting its focus from IT operations to driving technology innovation. Enterprise architecture and technology innovation leaders should work with CTOs to establish the right level of emerging technology investment to achieve competitive advantage ...
... Playbook is designed to address the aspects of security that fall under CIO responsibility and influence. It covers key topics such as the operating model, board engagement, balancing security with IT operations and investing in security to support business growth. Join this complimentary Gartner cybersecurity ...
... Customers continue to want low-effort service, but exposure to AI is shifting customer perceptions for what constitutes a low-effort experience. These insights help customer service and support leaders understand what low effort means in 2025 and how to evolve their strategy beyond service channels. ...
Analyst(s): Jeffrey Schott | Daniel O'Sullivan | Patrick Quinlan | Melissa Fletcher | Keith McIntosh
... The Chief Sales Officer is a quarterly publication featuring the latest insights on leading and managing the sales function. This issue explores strategic insights that CSOs should consider when planning for 2026. Gartner Research ...
... The supply chain planning technology selection process should address critical questions about the organization’s alignment with the business strategy. Supply chain technology leaders can use this guide to conduct a more objective search for a technology that fits the desired outcomes. Overview Introd ...
Analyst(s): Jan Snoeckx | Joe Graham | Shane Brett | Pia Orup Lund | Eva Dawkins