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Premium Research Mar 2026
... Organizations face growing supplier fragility and geopolitical uncertainty that threaten operational continuity. A modular “Spine and Ribs” sourcing strategy, enabled by dynamic sourcing, gives leaders the flexibility to maintain resilience while adapting sovereignty and supplier choices. Insights at ...

Analyst(s):   Nathan Davie
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Premium Research Mar 2026
... Inconsistent resilience definitions cause initiatives to veer off course. Heads of I&O should frame taxonomy and risks to align stakeholders, expose technical debt and “mirages of overconfidence,” and secure cultural support for reliability, recoverability, and adaptability. Insights at a Glance Issue ...

Analyst(s):   Ron Blair
Premium Research Mar 2026
... interactive impact estimator makes potential losses from IT vendor-related events impossible to ignore — translating downtime, breach penalties and remediation costs into hard dollars, and spotlighting the value protection delivered by a mature IT vendor risk program. When to Use Directions for Use Gartner ...

Analyst(s):   Tyler Smith   |   Justin Galentine
Research Oct 2019
... Access Insights Already a Gartner client? Establishing external partnerships is a complex undertaking, but it delivers extremely high business value. Executive leaders who create successful digital partnerships will deliver competitive differentiation to the enterprise in its digital transformation initiatives ...

Analyst(s):   Heather Colella   |   Partha Iyengar
Research Dec 2017
... Access Insights Already a Gartner client? Microsoft's history of innovation hasn't always been recognized in the IT market. Sometimes unintentionally, Microsoft has launched new markets and business models, often disrupting along the way. CIOs should work with their CSOs to benefit from Microsoft's experience ...

Analyst(s):   Ed Anderson   |   David Smith
Research Apr 2017
... outcomes. Scope Analysis Top Challenges and How Gartner Can Help How can I integrate risk and corporate performance? How should I benchmark and measure IT performance, benefits, costs and value? How can I transform technology risk and cybersecurity into a business function? Related Priorities Suggested ...

Analyst(s):   Stewart Buchanan   |   Paul Proctor
Research Jun 2017
... improve enterprise strategy creation and execution in organizations that lack relevant experience. Analysis How a Clear Enterprise Strategy Benefits the IT Strategy Using the Gartner Strategy Framework Start With the Business Context Define Objectives and Goals Create Strategic Choices for the Enterprise ...

Analyst(s):   Monika Sinha   |   Richard Hunter
Premium Research Feb 2026
... Traditional IT service desk metrics are too tactical and inward focused. This research outlines the five strategic health indicators for IT service desks that can help heads of I&O improve business outcomes by accelerating service fulfillment, improving user experience and reducing operational risk. ...

Analyst(s):   Siddharth Shetty
Research Jan 2017
... Access Insights Already a Gartner client? IT shared-service organizations are evolving from a focus on cost-efficiency and economies of scale, to providing services with high business impact and value, and targeting the strategic services the business will need in the future. Gartner's research will ...

Analyst(s):   Simon Mingay   |   Cassio Dreyfuss
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