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Research Aug 2019
... Access Insights Already a Gartner client? CIOs frequently find themselves on the receiving end of political attacks from stakeholders who may perceive them as service providers and easy targets. CIOs can become proficient at defending against verbal attacks and change enterprise perceptions by becomin ...

Analyst(s):   Cathleen Blanton   |   Tina Nunno
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Research Jan 2019
... Organizations often resist changing their current business models. Instead, they try to optimize them by using digital — without considering the benefits of transforming to a new business model. Evaluating new, alternative digital business models could help make a better case for innovation Scope Anal ...

Analyst(s):   Paul Proctor   |   Cesar Lozada   |   James Anderson   |   Sanil Solanki
Research Mar 2020
... Access Insights Already a Gartner client? Although digital business opens opportunities for women leaders, they continue to face unique challenges within a predominantly male C-suite. In addition to the CIO role, women should expect to be a diversity and inclusion change agent and an executive role mo ...

Analyst(s):   Debra Curtis   |   Janelle Hill
Research Dec 2017
... Like many organizations, Fidelity International started with becoming agile to meet their new business strategy to become “digital first.” However, getting their key technical and business leaders to think outside the technology box led to something far greater — a new I&T operating model. Case Study ...

Analyst(s):   Ian Cox   |   Donna Scott   |   Simon Mingay
Research Dec 2017
... FedEx was born digital as their business model depends on package metadata and tracking. However, the I&T operating model needed to adapt to keep pace with digital and technology advancements while remaining aligned with FedEx’s business philosophy and its three-core enterprise operating model. Case ...

Analyst(s):   Ian Cox   |   Simon Mingay   |   Donna Scott
Research Feb 2017
... This Research Presentation is for the report, "Scaling Bimodal: Raising Everyone's Game," which addresses the question, "How should the CIO and the wider executive team scale the enterprise's bimodal capabilities?" Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mary Mesaglio   |   Donna Scott   |   Simon Mingay
Research Jun 2019
... Access Insights Already a Gartner client? As AI technology evolves, augmented intelligence — combined human and AI capabilities — will deliver the greatest benefits. CIOs should prioritize augmented intelligence to scale people’s work and talents as the top AI contribution to growth of business volume ...

Analyst(s):   Dave Aron   |   Svetlana Sicular
Research Jul 2017
... Access Insights Already a Gartner client? CIOs are recognizing that digital and business transformation initiatives depend on successful organizational change. Identifying and avoiding common pitfalls in organizational change practices can increase the success of enterprise transformation initiatives. ...

Analyst(s):   Suzanne Adnams   |   Elise Olding
Research Jun 2019
... Access Insights Already a Gartner client? The biggest impediments to winning with AI are an inability to understand and choose where to focus AI in your business, what types to use and how to manage AI-related risk. CIOs and business leaders must initiate a series of discussions to ensure success. Anal ...

Analyst(s):   Hung LeHong   |   Dave Aron
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