... Software engineering leaders should pilot Microsoft’s new Copilot Studio cautiously, as it is missing key features and can increase costs and governance efforts. Additionally, while it offers a more intuitive experience, it cannot support advanced developers and scenarios. Analysis Gartner Recommended Reading ...
Analyst(s): Kyle Davis | Olga Martí
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... Potential Discover the skills, strategies, and insights you need to excel as a customer service supervisor 60% of customer service supervisors report spending time on work not included in their formal performance evaluations or role responsibilities. This 'invisible work' can have a significant impact on ...
... from their COVID-19 crisis response gives them a golden opportunity to play a leading role. The 2021 Gartner CIO Survey shows what CIOs can do to seize it. Overview Conclusion Further Reading Note 1: Top, Typical and Trailing Performers Gartner Insights Abstract ...
Analyst(s): Tomas Nielsen | Jan-Martin Lowendahl | Andy Rowsell-Jones | Chris Howard | Monika Sinha
... Access Insights Already a Gartner client? The University of Central Florida responded to COVID-19 by moving to online instruction for 70,000 students within days. UCF’s CIO explains how 25 years of preparation helped the university make this transition. Gartner Insights Abstract ...
Analyst(s): Monika Sinha | Tomas Nielsen | Jan-Martin Lowendahl | Andy Rowsell-Jones
... “Turns” (disruptions from economic, societal, technological or major organizational change) are common and growing in severity: 90% of 2020 CIO Survey respondents suffered at least one in the past four years. This presentation shows CIOs how fit organizations weather turns and fragile ones stumble. O ...
Analyst(s): Jan-Martin Lowendahl | Andy Rowsell-Jones | Tomas Nielsen | Chris Howard
... Access Insights Already a Gartner client? Enterprises in Japan are accelerating digital business. The credibility CIOs gained from their COVID-19 crisis response gives them a golden opportunity to play leading roles in forwarding digital initiatives. The 2021 Gartner CIO Survey shows what CIOs can do ...
... Access Insights Already a Gartner client? Sophisticated artificial intelligence ecosystems will develop different “cultures,” yet AI-powered entities must interact to accomplish their missions. CIOs can build culture-bridging capabilities by focusing on autonomy, agency and learning. Analysis Situation: ...
... With digital technologies accelerating the speed of business change, enterprises need a new approach to strategy, one that integrates business models, information and technology, design thinking, and disruptive innovation. This research agenda is designed to help CIOs in that effort. Scope Analysis Top ...
Analyst(s): Heather Colella | Peter Skyttegaard | Brian Prentice | Tsuneo Fujiwara | Nicholas Evans
... Access Insights Already a Gartner client? CIOs ensure business continuity and resilience in the midst of turbulent times. Accelerated by COVID-19, reliance on digital continues to increase, and CIOs must embrace this opportunity to drive digital maturity and solidify their roles as their organizations ...
Analyst(s): Peter Norris | Mbula Schoen | Vernon Thaver | Ridwaan Bardien | Tumi Ramonotsi