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Premium Research Feb 2024
... implementation and execution require coordinated efforts between IT teams and business capability teams, along with central and distributed IT teams. CIOs must leverage OKRs for successful engagement and co-development of actions between IT teams and the right business capability teams. Session Description ...

Analyst(s):   Christie Struckman
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Conference Highlight December 11 2025
... Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2025 Las Vegas: Day 3 Highlights LAS VEGAS, Nev., December 11, 2025 Overview We are bringing you news and highlights from Gartner IT Infrastructure, Operations & Cloud Strategies Conference, taking place this week in Las Vegas, Nevada ...
Premium Research Sep 2024
... This Infographic provides an overview of democratized digital delivery, how it impacts the IT organization and the actions IT leaders must take now (or in the near term) to create the building blocks for successful business-led IT delivery. Overview Gartner Recommended Reading Gartner Research ...

Analyst(s):   Allison Adams   |   Auria Asadsangabi   |   Shilpa Pental   |   Gregory Murray   |   Max Goss   |   Tom Cipolla   |   Jamie Heyes
Guide May 03 2023
... major piece of a manager’s job, especially as teams become more autonomous and self-organized. Allocate time for learning to occur, or employees will spend all their time only using their current skills and not gaining new ones. Dedicate time during the work week for everyone to participate in learning ...
Research Apr 2022
... Gartner client? The IT services market grew 12.8% in U.S. dollars (10.6% in CC) in 2021. Accenture maintained its No. 1 ranking, while Deloitte moved up to second, ahead of IBM (which divested its managed infrastructure services unit during 4Q21). Total annual end-user spending on IT services was $1.2 ...

Analyst(s):   Hardeep Singh   |   Susanne Matson   |   Ed Anderson   |   Ivo Tsvyatkov   |   Ashish Mishra   |   David Ackerman   |   Grigory Betskov   |   Subhransu Sahoo   |   Elizabeth Kim   |   Sid Nag   |   Brendan Williams   |   Misako Sawai   |   Arup Roy   |   Katie Gove   |   Chrissy Healey   |   Monika Agarwalla   |   Colleen Graham   |   Cathy Tornbohm   |   Twiggy Lo   |   Lai-ling Lam   |   Neha Sethi
Premium Research Apr 2024
... Cybersecurity leaders often view CFOs from the singular lens of budgetary approval. Thus, it’s hard to get CFOs involved in cybersecurity matters, as it seems like an IT problem. Use this research to learn how to engage CFOs cybersecurity initiatives and build stronger organizational resilience. Gartner ...

Analyst(s):   Elizabeth Davis   |   Rahul Balakrishnan
Premium Research Oct 2024
... IT leaders struggle to translate the impact of technology trends into actions. Sci-fi storytelling can help convey technology breakthroughs to IT and business stakeholders. This research helps IT leaders convey their vision of driving innovation with disruptive solutions for organizational success. ...

Analyst(s):   Akshay Jhawar   |   Marty Resnick
Premium Research Mar 2026
... inputs from 24 Gartner Research Board for Global CIOs members on adopting autonomous operations in their IT service desk. It discusses the high-priority use cases of artificial intelligence for IT operations (AIOps), maturity of conversational bots in service desks, and key challenges in implementing ...

Analyst(s):   Consult the Board Research Team
Research Oct 2020
... Technology and service providers should address the consequences of the swift change in IT spending as a result of the economic uncertainty. Gartner Insights Abstract ...

Analyst(s):   Jim Hare
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