... Access Insights Already a Gartner client? Critical perspective and insight from Suzie Petrusic, Sr. Director Analyst Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Suzie Petrusic
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... The Iran War is driving sharp rises in global energy costs and exposing critical infrastructure vulnerabilities. This is not a one‑off shock. CIOs must make trade-off decisions to shift to energy‑secure, resilient, and distributed digital architectures while also managing financial pressures. Insight ...
... Access Insights Already a Gartner client? Tech CEOs who promised fully autonomous AI agents now face retention risks as buyers audit the impact of human oversight against their expectation of headcount reduction. Mitigating client churn requires a new postsales relationship and metrics that redefine R ...
Analyst(s): Igor Marchal | David Kung | Andrew Newman
... majority of CMOs say they are being asked to do more with less, they also claim to be spending 40% of their total budget on change and transformation. Is that too much? How long will such spend be maintained and is it having an impact? These are critical questions a CMO needs to answer, and they can do ...
... governance as an IT responsibility. Embed data governance and culture into business workflows. Integrate data governance, data literacy, AI literacy and change management into day-to-day operations to create sustainable trust and engagement. “Future success with AI depends as much on people as it does on technology ...
... Seller‑side CIOs are often tasked to provide early M&A IT separation estimates before technical detail exists. Starting with transition service agreement obligations and vendor contract constraints exposes true costs, risks, and deal value leakage that task‑based estimates routinely miss. Insights at ...
... By 2030, AI will not eliminate most I&O roles outright, but it will materially redesign how they create value. The primary shift is from people directly operating infrastructure to people engineering platforms, supervising automation, and governing AI-driven operations. Insights at a Glance Strategic ...
Analyst(s): Ashish Banerjee | Erin Pierre | Autumn Stanish
... Inaccurate configuration item data in an IT service view CMDB can slow incident resolution efforts and degrade change quality. I&O leaders must address gaps in data ownership, data models and tools, and change validation to sustainably improve IT service delivery. Gartner Research ...