... Access Research Already a Gartner client? The need to reduce manual work in enterprise LANs is driving demand for AI networking and network as a service. As demand for automated and adaptive security grows, infrastructure and operations leaders should use this research to make investment decisions acr ...
Analyst(s): Mike Leibovitz | Tim Zimmerman | Nauman Raja | Christian Canales
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... Creating a pipeline of AI use cases in service and support is challenging, often due to internal misalignment and prioritization issues. This research offers customer service and support technology leaders a four-step guide to develop an AI use case pipeline that maximizes results and minimizes risk ...
... Agentic AI opens up groundbreaking possibilities for customer service, but achieving meaningful results requires distinguishing genuine capabilities from inflated claims. This research outlines the most impactful use cases and provides actionable advice to help organizations recognize and apply them ...
... Gartner’s digital workplace maturity assessment data shows that 53% of digital workplaces are still modernizing their workplace infrastructure, and few have achieved great digital employee experience. Applications leaders can use Gartner’s DEX blueprint to transform work for greater business outcome ...
Analyst(s): Dan Wilson | Tori Paulman | Jason Wong
... Microservices applications can suffer from a lack of focus on end-to-end outcomes, including reliability, scalability and business outcomes. This video shows that by applying common patterns and principles, organizations can improve customer outcomes and satisfaction while still offering the archite ...
... Access Research Already a Gartner client? Software engineering leaders must support their teams with modern software platforms and technologies, while keeping up with technology innovation and emerging trends. This journey guide outlines three steps to enhance the software engineering technology stack ...
... Access Research Already a Gartner client? Cybersecurity leaders responsible for GenAI development, security or operations must adapt their security practices. GenAI workflows must be secured in their six stages, consisting of data acquisition, models, generation, deployment, compliance monitoring and ...
... A robust and comprehensive API strategy is essential to building solid technological foundations to software architectures, so as to build connected systems and business partners. Watch this video to learn about the key elements of an effective API strategy, maturity model and what mature organizati ...
... Ineffective internal communications reduce employee engagement as they struggle to find relevant communications or are overwhelmed by their volume. Applications leaders should use this research to collaborate optimally with internal communications teams and assess what technology solutions are avail ...
Analyst(s): Adam Preset | Alexandra Earl | Mike Gotta