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Research Sep 2025
... Access Insights Already a Gartner client? Rising cloud adoption and costs exert tremendous pressure for I&O leaders to manage and optimize cloud costs. Cloud financial management tools continue to evolve to meet this challenge. This research will help I&O teams navigate a continuously complex marketpl ...

Analyst(s):   Ken Rothenberger   |   Marco Meinardi   |   Ang Troy   |   Dennis Smith
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Insight September 03 2026
... Insights you can use Gartner provides the benchmarking data, roadmaps and practical tools you need to build a shared services model that rightsizes spend, drives fast execution and improves business decision making in today’s changing environment. Continuously Improve the Shared Services Model Many companies ...
Premium Research Mar 2024
... Cisco’s vast product portfolio and global scale have made it a strong technology provider for IT leaders at midsize to large enterprises. Cisco uses an acquisition strategy to address changing customer requirements; however, integration across its products and pricing remain customer challenges. Overall ...

Analyst(s):   Ant Allan   |   Jonathan Forest   |   Frank Marsala   |   Mike Leibovitz   |   Colin Fletcher   |   Peter Firstbrook   |   Evgeny Mirolyubov   |   Christine Tenneson   |   Pankil Sheth
Premium Research May 2025
... Data science and machine learning platforms provide software to build, customize and deploy AI models using various techniques. Data science, machine learning and AI leaders need to select platforms with awareness of AI agents enabling autonomous and interactive workflows and applications. Strategic ...

Analyst(s):   Maryam Hassanlou   |   Tong Zhang   |   Yogesh Bhatt   |   Afraz Jaffri   |   Deepak Seth
Research Jul 2025
... Access Research Already a Gartner client? CPaaS providers offer cloud-based platforms for developers and other business roles to build communication workflows that digitally operationalize customer engagement and experiences via APIs, SDKs, visual builders and AI. CIOs can use this Magic Quadrant to e ...

Analyst(s):   Lisa Unden-Farboud   |   Manoj Bhatia   |   Pankil Sheth   |   Ajit Patankar
Research Jun 2025
... Access Research Already a Gartner client? Backup and data protection platforms vendors are continually enhancing their backup offerings to improve enterprise data protection across multicloud, SaaS and data center environments. Heads of I&O should use this research to identify and select vendors to ad ...

Analyst(s):   Jason Donham   |   Rizvan Hussain   |   Sankalp Rastogi   |   Rene Rodriguez   |   Michael Hoeck
Research Jul 2025
... Access Research Already a Gartner client? Observability platforms are fundamentally changing how organizations manage system health, driven by innovations in analytics, cost optimization, and the emergence of AI observability. Heads of I&O can use this research to evaluate and navigate the evolving la ...

Analyst(s):   Andre Bridges   |   Matt Crossley   |   Martin Caren   |   Gregg Siegfried   |   Padraig Byrne
Premium Research Jun 2025
... AI-powered taxonomy automation, knowledge capture, creation and curation are rendering conventional KM practices obsolete. This research helps customer service and support technology leaders to identify KM innovations that enable the transformation of service operations and customer experience. Overv ...

Analyst(s):   Drew Kraus   |   Jennifer MacIntosh   |   Pri Rathnayake
Premium Research Sep 2025
... Translation quality estimation is an emerging capability that verifies the quality of translations using AI. Customer service and support and other leaders responsible for translation services should evaluate how this technology can improve automation and lower costs while maintaining quality. Overvi ...

Analyst(s):   Pri Rathnayake   |   Bern Elliot   |   Gabriele Rigon
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