... vision, decision autonomy, financial autonomy and courage. Your “innovation envelope” is defined by how far you’re prepared to go on those four axes. IT leaders who want to improve innovation should stretch their envelope or find/create a partner with a bigger envelope. Overview Introduction Analysis ...
Analyst(s): Nick Jones
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... It is often unclear how supply chain can support enterprise sustainability commitments. Supply chain leaders can use NinthLake*’s sustainable manufacturing roadmap as a guide to break enterprise commitments into small, actionable steps that build the capabilities needed to meet sustainability goals. ...
... CSAT is the most common customer service metric, but teams often deploy it in the wrong way, leading to incomplete insights and poor decision making. Customer service and support leaders can use this research to understand how to measure and interpret CSAT to improve service interactions and CX. Overview ...
... Gartner client? Although finance transformation leaders understand the value of documenting finance’s activities as they work to transform the function, it is often a time-consuming exercise. Use this tool with prepopulated finance activities to more efficiently capture the necessary information. When to ...
... Access Research Already a Gartner client? Financial services organizations’ complex risk profiles make it difficult to align the scope of compliance activities with regulatory requirements and the organization’s risk appetite. Heads of ERM can use this assessment tool to achieve compliance that balances ...
... Gartner’s 2023 IT Symposium/Xpo outlined a compelling vision for the future of banking. Read these highlights to understand how technology will reshape banking and how the CIOs most willing to embrace transformation will achieve outsized ROI. Gartner Research ...
Analyst(s): Jack Polizzi | Pete Redshaw | Benjamin Seesel | Moutusi Sau | Lachezar Manasiev
... available for multiple applications across its technology, employee, customer and creator workflows, and industry solutions. This research explains what IT sourcing leaders need to know about ServiceNow’s GenAI packaging and pricing. More Detail Gartner Recommended Reading Gartner Research ...
Analyst(s): Lance Pate | Christopher Dixon | Biswajit Maity | Jan Cook
... strategies can drive business success, but maximizing returns depends on improving digital workplace maturity. Here, we round up our recent research on how IT leaders can improve digital workplace maturity to deliver success. Analysis Research Highlights Gartner Research ...
Analyst(s): Stuart Downes | Lina Al Dana | Dan Wilson | Matt Cain
... resilience amid new threats. This playbook offers guidance to define the cybersecurity operating model, balance cybersecurity with business growth and IT operations, and elevate cybersecurity as a business decision. Gartner Research ...
Analyst(s): Richard Addiscott | Paul Proctor | Will Candrick | Paul Furtado