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Research Sep 2024
... balance between managing cost and performance while investing to innovate and grow the business. Heads of enterprise architecture can guide business and IT stakeholders to improve profitability through technology innovation investments that enhance enterprise productivity. Scope Analysis Topics Suggested ...

Analyst(s):   Lucas Kobat   |   Andrei Razvan Sachelarescu
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Research Dec 2024
... Access Research Already a Gartner client? Many MNS pricing offers lack adherence to the familiar per device/per month pricing of this market, making it difficult to assess. When evaluating MNS agreements, sourcing, procurement and vendor management leaders can use this research to optimize costs while ...

Analyst(s):   Ted Corbett   |   Karen Brown   |   Danellie Young
Research Nov 2024
... Access Research Already a Gartner client? Sales organizations struggle to scale prospecting efforts, making it challenging to generate and maintain a consistent pipeline of leads. Chief sales officers can use this research to establish guidelines that help sellers repeatedly generate pipeline through ...

Analyst(s):   Shiela Rahimian   |   Alyssa Cruz   |   Dan Gottlieb
Research Nov 2024
... their organization. Use the results to improve operational efficiency and customer outcomes while elevating the employee value proposition. Overview What It Is Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Denis Leahy   |   Jonathan Schmidt   |   Brady Holbrook
Premium Research Sep 2024
... Significant change affected businesses’ priorities, IT budget and staffing, and technology and connectivity consumption models in 2024. Communications service provider product leaders can use this updated top trends analysis to adjust their offerings in enterprise communications services. Gartner Research ...

Analyst(s):   Lisa Unden-Farboud   |   Khurram Shahzad   |   Ajit Patankar   |   Kameron Chao   |   Pablo Arriandiaga   |   Jon Dressel   |   Gaspar Valdivia   |   Gregor Petri   |   Megan Fernandez
Premium Research Oct 2024
... strategies can drive business success, but maximizing returns depends on improving digital workplace maturity. Here, Gartner provides a maturity model that IT leaders can use to develop a roadmap to achieve their ambition. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended Reading ...

Analyst(s):   Dan Wilson   |   Tori Paulman   |   Stuart Downes   |   Matt Cain   |   Lina Al Dana
Premium Research Nov 2024
... The need to match complex, specialized needs with the appropriate expertise makes it hard for sourcing, procurement and vendor management leaders to find implementation partners for SaaS or traditional software. Leverage vendor portals featuring partners with services certified for this task. More Detail ...

Analyst(s):   Brett Sparks   |   Ryan McKinney   |   Mark Whitehouse   |   Shubham Rathore   |   Shivam Tiwari
Premium Research Feb 2024
... challenges with investments in emerging space technologies, advances in quantum computing and new policies related to AI supporting military operations. IT leaders, including defense CIOs, will gain insights into addressing these challenges with this research. Overview Strategic Planning Assumptions Analysis ...

Analyst(s):   George Sellner   |   Michael McFerron   |   Bill Ray   |   Matthew Brisse   |   Michael Brown
Premium Research Jan 2025
... Customer-facing, conversational generative AI can help customer service and support leaders deliver better service at scale, but it requires strategic planning to manage its unique risks. This research educates leaders on these risks and offers actionable insights for mitigation. Overview Conclusion ...

Analyst(s):   Emily Potosky   |   Kim Hedlin   |   Aman Jagdev   |   Melissa Fletcher   |   Olivia Foster
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