... A loyal customer base is essential to meeting growth objectives, but most banks find it difficult to build. Retail banking leaders can use this research to learn what drives loyalty and growth, and gain an in-depth understanding of the needs and preferences of the loyal customer segment. Overview Data ...
Analyst(s): Ankita Srivastava | Priyanka Shukla
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... To avoid falling flat and into the Zone of Irrelevance, tech CEOs must chart a path where an innovation’s value exceeds the effort required to achieve it and utilize a customer acquisition motion that best ensures this destination is reached. Overview Analysis Conclusion Gartner Recommended Reading Gartner ...
... Access Research Already a Gartner client? Legacy learning approaches make it difficult for sales enablement to provide targeted, customized content that drives predictable behavior change. Sales enablement leaders can increase their teams’ impacts by delivering data-driven learning journeys that target ...
... Industry cloud platforms address business outcomes by combining underlying SaaS, PaaS and IaaS services into an offering with composable capabilities. IT leaders can use the composability of these platforms to gain the adaptability and agility their industries need to respond to disruption. Overview Strategic ...
... Access Research Already a Gartner client? It’s crucial to understand which Microsoft pricing and licensing changes will impact your organization before negotiating a contract renewal. This checklist enables SPVM leaders to quickly identify and assess major changes, helping them mitigate risk and accelerate ...
Analyst(s): Yoann Bianic | James Chang | Samantha Ruiz | Simone Cleminson | Ben Jepson | Adam DeJoy | Aadil Nanji | Domenico Scriva
... measured against value and feasibility. Enterprise applications leaders can use this evaluation for strategic conversations with their business units and IT peers to help guide prioritization and investment decisions for CX initiatives. Contributors Gartner Recommended Reading Note 1: Scoring Breakdown Explanations ...
Analyst(s): Don Scheibenreif | Michael Chiu | Maria Marino | Ilona Hansen
... Task mining tools record user interactions with IT systems into a UI log that is preprocessed and analyzed. This research helps enterprise application leaders identify automation opportunities, improve employee experience, increase workers’ productivity, and discover AI and AI agent use cases. Overview ...
Analyst(s): Tushar Srivastava | Marc Kerremans | David Sugden