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Research Nov 2020
... will be pervasive. Cloud will drive not only technological innovation but also serve as the foundation for business innovation. This research enables IT leaders to develop cloud strategies and present its future evolution to executive leaders, peers and teams. Gartner Insights Abstract ...

Analyst(s):   Andrew Lerner
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Research Sep 2021
... The customer service experience is key to the success of many enterprisewide customer experience ambitions, yet few IT leaders have a clear strategy in place. A lack of economic resources and political power continue to stifle potential progress. Overview Introduction Analysis Gartner Recommended Reading ...

Analyst(s):   Jim Davies
Research Jul 2021
... Failure to change culture when moving from Waterfall to Agile undermines an organization’s potential to reap the full value of Agile. IT leaders enabling Agile transformation must help shift the mindset and behaviors of business leaders and managers, going beyond methodology and process shifts. Gartner ...

Analyst(s):   PMO Research Team
Research Jan 2024
... Access Research Already a Gartner client? The Gartner CISO Coalition is an expert network created by and for CISOs. It provides a confidential and collaborative environment for information security executives in commercial enterprises, enabling them to rapidly respond to new and ongoing challenges through ...

Analyst(s):   CISO Coalition Research Team
Research Jan 2025
... Access Research Already a Gartner client? The Gartner CISO Coalition is an expert network created by and for CISOs. It provides a confidential and collaborative environment for information security executives in commercial enterprises, enabling them to rapidly respond to new and ongoing challenges through ...

Analyst(s):   CISO Coalition Research Team
Research Jun 2024
... Access Research Already a Gartner client? Efficient operation models are crucial to improve IT governance, customer experience, employee engagement and productivity. I&O leaders should use this Hype Cycle to strategize and adopt operation models aligned with technologies to increase productivity while ...

Analyst(s):   Miguel Angel Borrega   |   Philip Dawson
Research Nov 2020
... The unprecedented socioeconomic challenges of 2020 demand the organizational plasticity to compose the future. IT leaders must focus on people centricity for stakeholders both internal and external by providing location-independent services, while operating in a resilient delivery model. Gartner Insights ...

Analyst(s):   Brian Burke
Research Sep 2020
... Gartner’s annual application predictions show how we work, deliver and modernize an ever-widening range of business and IT initiatives. This retrospective roundup of predictions published in early 2020 supports application leaders with their vision and forward delivery plans. Gartner Insights Abstract ...

Analyst(s):   Deacon D.K Wan   |   Saniye Alaybeyi
Premium Research Jun 2024
... The bewildering array of PaaS services and patterns available makes it difficult to determine which security capabilities are required. This research helps security and risk management technical professionals assess and decide what protection to implement. Overview Analysis Guidance Gartner Recommended ...

Analyst(s):   Fred Sotolongo
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