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Premium Research May 2024
... nonhuman economic actors that obtain goods or services for payment. They act on behalf of human customers or organizations and are already among us. IT leaders can use these emerging examples of machine customers to build strategy and drive revenue before competitors do. Gartner Research ...

Analyst(s):   Don Scheibenreif   |   Mark Raskino
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Research Sep 2021
... engineering leaders must prepare for the inevitable production-ready blockchain innovations by having a clear understanding of the technology to explain it to their board and CEO. More Detail Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Avivah Litan   |   Adrian Leow   |   Whit Andrews
Research Dec 2020
... Chargeback is a key tool for IT to demonstrate its value to the business. Yet many organizations end up with unruly or unnecessarily complicated chargeback programs. Follow these five best-practice rules to ensure you choose and execute the right chargeback path for your organization. Gartner Insights ...

Analyst(s):   Bryan Hayes   |   Galliopi Demetriou
Research Mar 2021
... investments and an accelerated pace of change for communications service providers’ digital business initiatives. We advise CSP CIOs how to transform IT to both sustain digital business acceleration and as enable growth. Gartner Insights Abstract ...

Analyst(s):   Mentor Cana   |   Susan Welsh de Grimaldo
Research Apr 2026
... Access Insights Already a Gartner client? Critical insights and perspective from Mark Beyer, Distinguished VP Analyst; Guido De Simoni, VP Analyst; and Thornton Craig, Senior Director Analyst. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Guido De Simoni   |   Thornton Craig   |   Mark Beyer
Research Feb 2026
... Access Insights Already a Gartner client? Heads of I&O struggle to justify technical debt reduction because of legacy drag on change capacity, and the debt’s impact is not easy to quantify. To overcome this, measure your technical debt’s interest rate to quantify operational friction and force explici ...

Analyst(s):   Apurva Singh
Research Mar 2026
... Access Insights Already a Gartner client? Ethical AI boundaries are not restrictive compliance checklists; they are high-stakes strategic assets that, when applied consistently, differentiate a brand and create long-term economic value. Use Gartner’s CRAFT framework to elevate ethical standards into d ...

Analyst(s):   Tori Paulman   |   Brandon Germer
Research Apr 2026
... Access Insights Already a Gartner client? AI agents will develop their own political behaviors and governance mechanisms, leading to better outcomes. AI leaders should treat AI governance as core functionality of AI itself and not as a different thing. Overview About Maverick Insights Analysis Gartner Rec ...

Analyst(s):   Deepak Seth   |   Dave Aron   |   Mark O'Neill   |   Helen Poitevin   |   Shiva Varma   |   Pieter den Hamer   |   Frank Buytendijk   |   Rajesh Kandaswamy   |   Gary Olliffe
Research Oct 2017
... Access Insights Already a Gartner client? IT leaders should use this Hype Cycle to measure the maturity and market saturation of open-source solutions across the IT industry. Analysis What You Need to Know The Hype Cycle The Priority Matrix On the Rise Open-Space Optical Communication DevOps Toolchain ...

Analyst(s):   Mark Driver
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