... Access Research Already a Gartner client? With AI on the cusp and business-led IT initiatives accelerating, applications and data can make or break an enterprise. This initiative provides guidance to achieve a balance between enablement of agile delivery and information sharing while addressing security ...
Analyst(s): Felix Gaehtgens
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... to remain resilient in the face of ongoing business uncertainty. Enterprise architecture and technology innovation leaders can help make business and IT strategies more resilient by anticipating and planning appropriate responses to different future scenarios. Overview Introduction Analysis Gartner Recommended ...
... identifies and rates 18 use cases for leveraging AI within customer service operations. Application leaders supporting customer service applications can use it as a starting point to prioritize opportunities. Gartner Recommended Reading About This Research Gartner Insights Abstract ...
... Gartner clients are increasingly exploring objectives and key results to improve business and IT engagement and to focus and align with business objectives and priorities. This research provides critical best practices and guidance to implement a successful OKR program. Analysis Research Highlights ...
... A medical emergency in a virtual meeting is a frightening experience for all — the sense of helplessness is profound. It is one that few organizations have thought about. SRM leaders should use Gartner’s procedures to equip employees in supporting colleagues, minimizing risks and saving lives. Overview ...
... applications. CRM leaders responsible for CX should use this research to understand what adaptive experience is and its impact, and how to begin applying it to the CX strategy. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Research ...
... As organizations move to distributed, localized goals, it becomes harder for enterprise architecture to coordinate the architecture work done in different enterprise areas. EA leaders must find ways to motivate the architecture community to coordinate and build inclusive architecture disciplines. About ...
... a Gartner client? Centrally located, hierarchical application groups are often seen as slow in delivering change. In order to thrive in business and IT contexts, application leaders must change organizational structures, governance and culture/leadership styles to deliver change at the pace of their ...
... Access Insights Already a Gartner client? Digital demands have accelerated, prompting a marked increase in technology investments beyond corporate IT and also creating new disruption risks. In 2022, enterprise architecture leaders need to enable distributed delivery across the enterprise, while ensuring ...