... B2C CSS leaders are using technology to improve self-service capabilities, create seamless customer experiences, and enhance customer value. Product leaders selling to the B2C CSS function can use this presentation to learn about the priorities of B2C CSS leaders to align their go-to-market strategy ...
Analyst(s): Tech Buying Behavior Research Team
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... I&O leaders are turning to automation to increase the speed, efficiency and quality of their function, but struggle to scale these efforts. Learn how Southern California’s connected view accelerates automation by enabling employees to propose initiatives that benefit both them and the business. Gartn ...
Analyst(s): Infrastructure and Operations Research Team
... Financial services leaders face difficulty in scaling automation initiatives due to the number and complexity of stakeholder decisions related to the task. By leveraging six strategies that embrace friction, leaders can scale automation more effectively and exceed goals for cost and revenue. Gartner ...
Analyst(s): Financial Services Business Leader Research Team
... This Ignition Guide offers strategies for progressing from Level 2 (siloed logistics function) to Level 3 (integrated logistics function) logistics maturity, as defined by Gartner’s Supply Chain Score for Logistics. Logistics leaders can use this research to achieve end-to-end logistics integration. ...
... To generate high-quality leads, tech CEOs must plan and build targeted campaigns that present compelling messaging and calls to action. Use this guide to successfully build and measure the success of lead generation campaigns. Overview Steps Review Your Performance Gartner Recommended Reading Gartner Res ...
... Risk assessment contributors don’t share all important information, causing incomplete risk assessments even as stakeholders demand more comprehensiveness. Heads of ERM can capture more comprehensive risk insights by creating more provocative and psychologically safe engagements with contributors. Ov ...
Analyst(s): Enterprise Risk Management Research Team
... In an effort to support sellers in a changing environment, CSOs have inadvertently built an overly complex and overwhelming seller role. CSOs can use the resources in this research to reimagine the seller role by leveraging tech as a teammate and focusing sellers on uniquely human capabilities. Analy ...
... Reducing new product development cycle times, portfolio balance and embracing digital transformation are key to efficiency and productivity for R&D leaders in 2024 and beyond. R&D leaders should invest in creating an efficient and agile function that is positioned to deliver against strategic goals. ...
Analyst(s): Research and Development Research Team
... To resource innovation efforts effectively, the portfolio leader of a major retailer designed a talent-sourcing approach in which decisions to insource, outsource or both reflect the business’s digital transformation needs. This case study can help PMO leaders source talent for innovation projects. C ...