... Access Research Already a Gartner client? Guiding customers to the best channel to resolve their issue is critical for creating a low-effort customer experience. Customer service and support leaders can use this tool to audit their current channels’ capabilities and identify the best-fit channels to r ...
Analyst(s): Customer Service and Support Research Team
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... Despite rapid advancements in finance tech, 70% of finance leaders say their function’s transformations lack impact or speed. Realizing technology’s full benefits requires redesigning the function’s operating model, which grants finance transformation leaders an opportunity to elevate their role. Ove ...
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... Access Research Already a Gartner client? Risk registers (or inventories), taxonomies and universes are distinct yet interconnected components of enterprise risk management. Heads of ERM should use this research to understand the purpose of each tool and to maximize their utility for the ERM process a ...
Analyst(s): Enterprise Risk Management Research Team
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... Gartner Product Decisions puts the power of more than 1 million data points in the hands of tech services leaders to help them make better service offering roadmap decisions. Product Decisions includes insights on buyer needs, direct buyer feedback and competitive comparisons. When to Use Directions f ...
... Sellers often struggle to move beyond discussing product features to address broader value drivers for tech purchases. Product marketers must build value scenarios that align with buyer priorities and leverage cross-functional insights to enable value-centric conversations and coordinated outreach. O ...
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