... Access Research Already a Gartner client? Just stopping by? Despite investments in digital self-service channels, few customers fully resolve their service and support issues in self-service. Organizations need a strategy to increase self-service adoption and success rates, and deliver seamless connect ...
Analyst(s): Eric Keller
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... U.S. healthcare payers face mounting economic and competitive pressures amid regulatory volatility and rapid emerging technology advances. This initiative helps CIOs navigate the complex industry health insurance industry landscape and deliver tangible business value from digital transformation. Scop ...
... Tighter control and increased scrutiny on costs frustrate CSCOs’ ability to maintain an enterprise competitive advantage while managing risk and meeting climate targets. Despite extreme financial constraints, CSCOs must continue to prepare the supply chain for this challenging future. Scope Analysis To ...
... Retail CIOs can accelerate digital business transformation by leveraging this initiative to gain key market and technology insights for delivering profitable unified retail commerce experiences. Scope Analysis Topics Suggested First Steps Essential Reading Gartner Research ...
... Access Research Already a Gartner client? Just stopping by? The retail industry faces unique challenges and opportunities that shape technology needs, buying behaviors and decisions. This initiative helps product leaders develop deep retail industry insights to inform product planning and drive effecti ...
... Access Research Already a Gartner client? Just stopping by? Manufacturers are trying to improve or transform their factories and products. Product leaders should implicitly understand the various manufacturing sectors’ challenges, needs and buying personas to develop compelling offerings. Scope Analysis T ...
... Education CIOs can leverage these resources to evaluate emerging technologies, develop digital strategy and plan approaches to transformation. Thus, they can navigate sector disruption, enhance student experience, deliver operational efficiency and support organizational innovation. Scope Analysis Topi ...
... Access Research Already a Gartner client? Just stopping by? CHROs find themselves in an expanding and critical role. They must serve as an employee advocate, trusted coach to their CEO and peer executives, effective communicator with the board and shareholders, and strategic business leader helping the ...
... Access Research Already a Gartner client? Just stopping by? The complexity of CSP CIOs’ dual role of enabling growth and reducing cost of operations has been exacerbated by transformation challenges and worldwide volatility. CIOs should prioritize optimizing enterprise outcomes as they invest in cloud, ...