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Research Apr 2025
... Access Research Already a Gartner client? R&D leaders struggle to select metrics that balance competing priorities, communicate success and align desired behaviors and decisions. Use the R&D metric hierarchy to identify, create and deploy metrics that align business goals with investment decisions, ac ...

Analyst(s):   Tom Jepsen
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Research Apr 2025
... Access Research Already a Gartner client? Despite the advent of AI assistants and agents, employees struggle to find information for their work. Enterprise applications leaders need to rethink enterprise search as supporting rather than competing with AI assistants and agents. Overview Strategic Plannin ...

Analyst(s):   Stephen Emmott
Premium Research Apr 2025
... GenAI has entered critical workflows across banking in the last few years, but customer-facing implementations remain rare, often due to reputational and compliance risks. CIOs can learn how ABN AMRO is mitigating these risks using a GenAI customer assistance chatbot. Case Overview Gartner Recommended ...

Analyst(s):   Uri Lerner
Premium Research Apr 2025
... Insights from the 2025 Gartner Enterprise Growth Agenda Survey cite a focus on customer needs as a key driver of growth. CIOs and executive leaders can use this data analysis to build a case for more investments in voice of the customer initiatives. Data Snapshot Data Insights What You Need to Do Gartne ...

Analyst(s):   Don Scheibenreif
Research Apr 2025
... Access Research Already a Gartner client? Participating in the evolving network API ecosystem requires CSPs to make various choices about where and how to play. CSP product leaders responsible for monetizing network APIs can use this research to make critical decisions regarding their product and go-t ...

Analyst(s):   Ajit Patankar
Premium Research Apr 2025
... Due to a lack of documented guidance, SDRs often act on impulse. Demand generation leaders can use the essential templates and scripts in this tool to improve SDR performance, enhancing communication skills, lead qualification and overall effectiveness. When to Use Directions for Use Gartner Recommende ...

Analyst(s):   Elizabeth Jones
Premium Research Mar 2025
... Senior executives should anticipate that ongoing U.S. policy and regulatory changes will create new opportunities and risks for their companies. CIOs should take these five steps to ensure they’re ready to help seize the opportunities found in market and operational shifts. Analysis Research Highlight ...

Analyst(s):   Ed Gabrys
Premium Research Feb 2024
... Without considering the range of digital commerce routes to market in their channel strategies, CSOs risk misaligning strategy and execution, limiting performance. CSOs can use this research to understand digital route-to-market characteristics and identify those most critical to strategy delivery. M ...

Analyst(s):   Luke Tipping
Premium Research Apr 2025
... Building GenAI applications requires the adoption of AI-native software engineering and complementary skills such as data curation, adaptive dynamics and LLM system evaluation. This research identifies the essential skills software engineers should learn to deliver GenAI-powered software. Key Finding ...

Analyst(s):   Erin Khoo
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