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Premium Research Oct 2024
... Organizations have a lot of metrics, but few have the kind of metrics that move the needle on performance. This tool discusses techniques you can apply to create metrics that compel users to run to their dashboards every morning. Gartner Research ...

Analyst(s):   Kurt Schlegel   |   Jamie O'Brien
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Premium Research Oct 2024
... The youngest generation of customers report finding digital service challenging, reporting issues with site navigation and content comprehension. This research offers insight into how customer service and support leaders can design digital experiences to plan for evolving customer behaviors. Overview ...

Analyst(s):   Michael Rendelman   |   Keith McIntosh
Premium Research Sep 2024
... 中国的首席信息官(CIO)专注于完成技术运营指标,但在实现理想的数字工作场所愿景方面,却面临重重挑战。借助本研究报告,CIO可制定并宣传具有影响力的数字工作场所战略,以展示企业机构的数字雄心。 详细说明 Gartner相关推荐阅读 证据 Gartner Research ...

Analyst(s):   Lacy Lei   |   Hao Yin
Premium Research Sep 2024
... Many CSCOs are radically rethinking how their supply chains are organized, driven by operating model transformations and disruption. This Supply Chain Podcast episode will help them employ the three goals targeted by companies successfully instituting reorganizations: balance, strength and speed. Ove ...

Analyst(s):   Alan O'Keeffe   |   Lindsay Azim
Premium Research Sep 2024
... This research can help tech services leaders optimize services with Copilot for Power BI through a phased approach: internal adoption, service enhancement and client deployment. This strategy builds expertise, updates offerings and ensures continuous improvement, thus driving client satisfaction. Ove ...

Analyst(s):   Danny Ryan   |   Ben Fieselmann
Research Sep 2024
... Access Research Already a Gartner client? CSOs are expected to make data-driven decisions; however, due to incomplete information, their decisions inadvertently have a negative impact on sellers. This research will help CSOs prioritize right decisions by establishing a support system for ongoing data ...

Analyst(s):   Tyler Huguley   |   Sandhya Mahadevan
Premium Research Sep 2024
... CIOs know that complex legacy systems, bolt-on tech solutions and inefficient processes pose significant challenges to scaling process automation. ABN AMRO reorganized its automation resources and responsibilities for centralized quality control and decentralized process ownership and improvement. Ga ...

Analyst(s):   Chris Regan   |   Vatsal Sharma
Research Sep 2024
... Access Research Already a Gartner client? CSP and cloud hyperscalers already cooperate and compete on many fronts. To generate and capture value efficiently, CIOs can use this research to optimize their partnerships through joint initiatives and engagement strategies that balance expected outcomes, ri ...

Analyst(s):   Enrique Hernandez-Valencia
Premium Research Sep 2024
... Business stakeholders often struggle to align unit-level priorities with enterprise strategy during demand intake. The EPMO leader at IndigoPillar* helps stakeholders contextualize enterprise strategy and align their ideas with the right strategic objectives, improving the quality of business ideas. ...

Analyst(s):   Aditi Pant   |   Deeksha Agnihotri
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