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Premium Research Apr 2024
... CSP leaders see great opportunity in leveraging GenAI to tackle their most pressing customer experience and operational challenges. CSP CIOs can use this presentation to learn how early adopters are deploying GenAI to inform their strategy and roadmap. Gartner Research ...

Analyst(s):   Pulkit Pandey   |   Ajit Patankar
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Premium Research Apr 2024
... Virtual innovation labs are effective in achieving transformational innovation, and they have several unique advantages over physical labs. Executive leaders can use this research to understand the benefits of virtual innovation labs to help them decide whether or not to invest in their own. More Det ...

Analyst(s):   Peter Skyttegaard   |   Gunjita Mundeja
Premium Research Apr 2024
... Many B2B CMOs seek to better engage their prospects across complex sales cycles, but struggle to develop the required personalization capabilities. Learn how Esquire Bank identified the sequencing of talent, technology and data for maturing its personalization capabilities. Case Overview Gartner Recom ...

Analyst(s):   Devon Weidemann   |   Michael Ro
Premium Research Sep 2024
... When channel partners plan their roadmaps independently of each other, they create relationship friction and reduce the opportunity to create new sources of client value. Technology services leaders can use this research as a guide to minimizing risk of creating friction with channel partners. Overvi ...

Analyst(s):   Eric Cheung   |   Katie Gove
Premium Research Sep 2024
... Generative AI service deployment is a priority for marketing, sales and customer service leaders. By understanding these functional leaders’ priorities, challenges and targeted outcomes, tech services leaders can design offerings that meet the market’s requirements. Overview Analysis Conclusion Gartner ...

Analyst(s):   Scott Frederick   |   Tom Coshow
Research Sep 2024
... Access Research Already a Gartner client? Mastering the leadership and management of organizational change is key for CIOs when delivering strategic priorities and transformation. Successful change is achieved when approached in an agile, composable manner with fit-for-purpose strategies that address ...

Analyst(s):   Kevin Smith   |   Shawn Murphy
Premium Research Aug 2024
... Organizations can unlock better decision making by improving access to data. In this excerpt from the D-Suite vodcast, hear how Shelley Gornall, information management officer at the U.N. Refugee Agency, empowered continuous feedback that led to positive outcomes. Gartner Recommended Reading Gartner R ...

Analyst(s):   Peter Krensky   |   Sarah James
Premium Research Aug 2024
... Chief procurement officers (CPOs) must communicate and justify decisions to executives and other stakeholders on how generative AI use cases for sourcing and procurement will be prioritized. This presentation outlines the most prominent GenAI use cases based on maturity and impact in 2024. Gartner Re ...

Analyst(s):   Naveen Mahendra   |   Meghan O'Doherty
Premium Research Sep 2024
... SLG CIOs struggle selecting ERP integration consultants to provide support for discovery, solicitation, development, product selection and more. Use this research to learn how selecting a systems integrator can define the success or failure of local government ERP programs. Overview Introduction Analys ...

Analyst(s):   Albert Gauthier
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