... Access Research Already a Gartner client? A well-performing knowledge management program is essential for a value-driven, low-effort customer experience, but many customer service and support leaders struggle to sustain one. Use this strategic roadmap to identify key steps for progressing from the cur ...
Analyst(s): John Quaglietta | Jennifer MacIntosh
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... HR leaders are using technology to support leadership, culture and change management. Product leaders should use this PowerPoint presentation to learn more about the persona and priorities of HR leaders to better align their go-to-market strategy. Gartner Research ...
... Product-led growth is rapidly becoming a standard component of go-to-market approaches. Knowing how to adjust the processes and what technologies to apply are keys to unlocking success. Tech CEOs must use this research to integrate traditional (or commercial) progression methods with PLG motions. Ove ...
... C-suite leaders expect technology to improve business outcomes, measuring manufacturing CIOs on productivity and business impact. This research gives manufacturing CIOs insight into partnering to achieve business and operational outcomes in manufacturing and, thus, expand their role. Analysis Next Ste ...
Analyst(s): Christian Hestermann | Sudip Pattanayak
... Access Research Already a Gartner client? AI is disrupting the purpose, form and function of legacy CRM, digital workplace and ERP applications. To best support business outcomes, enterprise application leaders should align their strategy to Gartner’s three foundational priorities for modern applicati ...
... Finance transformation leaders relying on third-party vendors to deliver AI capabilities often grapple with postpurchase regret. This research shows how adopting the role of “engagement architect” can improve outcomes and overcome blind spots in organizational context, metrics and support channels. G ...
... Third-party implementation providers are often relied upon to configure, implement, integrate and extend MES/MOM systems. Heads of manufacturing strategy responsible for selecting providers to deploy and enhance these solutions can use this research to assist in their selection process. Overview Marke ...
Analyst(s): Jake Cunningham | Christian Hestermann
... Democratization of utility services is pushing utilities to evolve their business models from internally focused to collaborative, ecosystem participant models. CIOs must ensure that both digital and technology strategies and investments support these new ways of working. Overview Strategic Planning A ...
... Partners who can grow your business are essential for successful long-term growth for startup tech CEOs. This research offers a simple and effective way to identify and begin engaging partners. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Research ...