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Research Mar 2025
... Access Research Already a Gartner client? Corporate controllers struggle to identify which activities should move to shared services, during initial shared services setup as well as during scope expansion. Use this two-pronged framework to help determine which activities you should migrate to shared s ...

Analyst(s):   Emily Connelly   |   Saloni Gupta
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Premium Research Feb 2025
... Retrieval-augmented generation evaluation is essential for ensuring the accuracy and relevancy of generated content. Heads of data science and AI should invest in an end-to-end testing pipeline and a well-structured evaluation framework involving humans, LLMs and other technical approaches. Overview I ...

Analyst(s):   Tong Zhang   |   Afraz Jaffri
Premium Research Jan 2025
... Chief procurement officers can use this research to learn how procurement at University of California Health advises internal customers on the most suitable products by partnering with stakeholders to define data and analytics needs, source and enrich necessary data, and gain high-quality insights. C ...

Analyst(s):   Bailey Herring   |   Jay Thiagarajan
Premium Research Jan 2025
... Articulating value across each sales process stage enables a quicker consensus among the buying team and improves sales win rates. Product marketers can use this ignition guide to learn how to calculate and communicate product/service value in a way that is personalized to buyer personas. Overview Ste ...

Analyst(s):   Rithvik Kumar   |   David Yockelson
Research Mar 2025
... Access Research Already a Gartner client? Generating revenue brings new challenges for customer service and support leaders. This research describes the must-have components — from performance metrics to analytics solutions — that enable agents to effectively increase revenue during service interactio ...

Analyst(s):   Kim Hedlin   |   Kathy Ross
Research Feb 2025
... Access Research Already a Gartner client? Communicating a clear strategic ambition helps organizations engage and progress with sustainability. Executive leaders should use business outcomes like risk, reputation and returns to set the right level of strategic ambition. Overview Introduction Analysis Gart ...

Analyst(s):   Sarah Watt   |   Kristin Moyer
Premium Research Jan 2025
... Infrastructure and operations leaders can use this research to benchmark their adoption plans for technologies across operations, network, digital workplace, cloud, edge and data center. See the adoption timelines, risk analyses and value drivers for 47 technologies from 125 I&O organizations. Overvi ...

Analyst(s):   Ajeeta Malhotra   |   Amol Nadkarni
Research Feb 2025
... Access Research Already a Gartner client? Defaulting to familiar sales methodologies without thorough evaluation can lead to underperformance and missed growth opportunities. This research offers CSOs a systematic approach to evaluate and shortlist methodologies, ensuring they select strategies that a ...

Analyst(s):   Shiela Rahimian   |   Bill Yetman
Premium Research Feb 2025
... Customer service and support leaders often set performance targets based on external benchmarks, overlooking the specific needs of their own customers and organization. This research provides recommendations on how to set precise internal targets that contribute to achieving business objectives. Over ...

Analyst(s):   Daniel O'Sullivan   |   Deborah Alvord
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