... Organizations often miss opportunities to deliver proactive, low-cost, value-enhancing service. Customer service and support leaders can leverage these ready-to-use slides to communicate the state of service and support experiences, and opportunities to improve in their organization. Overview Gartner ...
Analyst(s): Christopher Sladdin | Keith McIntosh | Kathy Ross
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... Access Research Already a Gartner client? Software audits are inevitable, strain resources and create additional risk if an organization is not adequately prepared. Sourcing, procurement and vendor management leaders can use this Toolkit to minimize risks and costs by creating a repeatable audit manag ...
Analyst(s): Yolanda Harris | Charity Hooper | Christopher Dixon
... Access Research Already a Gartner client? Uneven growth, waning productivity and rapid GenAI advances are challenging business leaders. By supporting leaders with scenario planning, chief data and analytics officers can highlight the value of D&A and AI in spurring productive growth, guiding strategic ...
Analyst(s): Adam Ronthal | Sanchi Bhat | Andrew White
... Employees often struggle with insufficient time, leading to incomplete tasks and unmet objectives. Oliver Burkeman, New York Times bestselling author, joins the Talent Angle and argues that traditional time management is flawed, offering insights to shift mindsets about time management. Overview About ...
Analyst(s): Kelly Armstrong | Alex Chertoff | Caroline Ogawa
... Supply chain leaders can use this customizable deck to guide the strategic planning process and document key components of a supply chain sustainability strategy. The tool aligns to Gartner’s Action to Achievement Supply Chain Sustainability Framework to ensure a structured and effective approach. Wh ...
Analyst(s): Laura Rainier | Andrew Mandelstam | Lindsay Azim
... Product leaders face challenges implementing scalable, flexible and collaborative smart factory solutions. This research highlights the benefits of industry cloud platforms, detailing critical roles in the ICP ecosystem, strategic partnerships and modular building blocks to enhance implementation. Ov ...
Analyst(s): Kentaro Shikanai | Vivid Gong | Alexander Hoeppe
... Talent management leaders see the same names and readiness levels on their succession plans YoY. As the expectations in critical roles evolve, effective development is imperative to close capability gaps. Join this webinar to discuss effective approaches for building leadership capabilities. Session ...
... As customers turn to third-party generative AI tools to resolve service queries, customer service and support leaders can expect a decline in first-party service volumes and a reset of customers’ service expectations. This research provides guidance on how to respond to this evolving trend. Overview S ...
Analyst(s): Emily Potosky | Daniel O'Sullivan | Christopher Sladdin
... Access Research Already a Gartner client? Despite shifts toward passwordless multifactor authentication, password use persists in many scenarios and remains a significant source of risk and user frustration. Identity and access management leaders can use this research to craft password policies that a ...
Analyst(s): Nayara Sangiorgio | Ant Allan | Shubham Gera