... Many customer service and support leaders underestimate the time and resources required to optimize knowledge management for an AI assistant rather than a human user. Learn how CarMax revamped their knowledge management program to increase the accuracy of their agent-facing AI assistant. Case Overvie ...
Analyst(s): Aman Jagdev | Kim Hedlin | Emily Potosky
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... Generative AI (GenAI) provides tech CEOs with an opportunity to outmaneuver large, well-established competitors. This webinar will uncover insights from Gartner’s 2024 Generative AI First Mover study laying out a foundational Blueprint for leadership, product strategy and operations. Session Descript ...
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... Customer fulfillment leaders struggle to deliver goods profitably among demand volatility, rising costs and increased customer complexity. These five top practices will help them reduce retailer chargeback penalties for operational noncompliance while improving service and reducing overall cost. Over ...
Analyst(s): Claudia Clemens | Abhishek Sehrawat | Kevin Otto
... Supply chain leaders are under pressure to deliver more cost savings while enhancing service excellence. Use this research to guide decisions about shared services models and overcome stakeholder obstacles to implementation. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Access Research Already a Gartner client? Sourcing, procurement and vendor management leaders struggle to achieve enterprise visibility of software entitlement data in decentralized purchasing environments. This research provides strategies to centralize the data for governance, continuous visibility ...
... Talent management leaders should join this webinar to upgrade their talent review to a process that contributes to a stronger leadership bench. Session Description Gartner Research ...
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... This session will focus on the digital forensics and incident response services and their key components. Professional product leaders should join to learn the various delivery models for the services, market trends, and the answers to Gartner clients’ most asked questions. Gartner Research ...
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... Most organizations understand that they need a TPCRM program, but do not know where to begin or who should be involved in the conversation. Security and risk management leaders can use this webinar to learn how to start and maintain a third-party cyber-risk program that lasts. Gartner Research ...
... Access Research Already a Gartner client? CIOs face pressure to create formal, long-term budget projections for GenAI investments to ensure value realization success, which must be done at an enterprisewide level. This research can be a catalyst for CIOs to engage CxOs in crucial planning to set an ap ...
Analyst(s): Frances Karamouzis | Nate Suda | Rita Sallam