... CSCOs are under pressure to demonstrate ROI from GenAI investments. Some assume more tools expand productivity possibilities, but leaders see that too many tools undermine value and focus on support instead. Use this research to refine supply chain managers’ strategy to meet teams’ GenAI needs. Overv ...
Analyst(s): Brynn Meyercord | Sam Berndt | Tess Frenzel
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... Access Research Already a Gartner client? Digital transformation efforts require changes to an enterprise operating model but often fall short. To overcome this, heads of EA need strategic adaptations. This research presents five essential steps to ensure success when transforming your enterprise oper ...
Analyst(s): Marcus Blosch | Saul Brand | Irving Tyler
... Gartner’s Tech Growth and Innovation Conference for 2025 is fast approaching and due to take place in Grapevine, Texas this March. Listen to this episode of the Time to Value Podcast to get an inside look at the conference’s themes, keynotes and sessions you won’t want to miss. Gartner Research ...
Analyst(s): Adrian Lee | Todd Berkowitz | Katie Gove
... Access Research Already a Gartner client? Despite substantial investments in self-service capabilities, 36% of customers say the phone is the primary channel used in their service interactions. Customer service and support leaders aiming to boost self-service adoption should incorporate IVR or AI voic ...
Analyst(s): John Quaglietta | Ian Elliott | Rupinder Chandhok
... Access Research Already a Gartner client? Go-live is an important phase for HR technology leaders, but neglecting to provide ongoing support post go-live could lead a technology implementation project to fail. Use this research to optimize HRIT resources and team structures to sustain business value r ...
Analyst(s): David Bobo | Josie Xing | Harsh Kundulli
... Rapid market and competitive changes challenge product marketing’s ability to prioritize and plan their activities. This tool aids product marketing leaders in clearly defining the role and impact of product marketing and taking a thoughtful and proactive approach to quarterly planning. Gartner Resea ...
Analyst(s): Rahim Kaba | Jen Singleton | David Yockelson
... Access Research Already a Gartner client? Authentication tokens are the most common way of implementing MFA to address the weaknesses of passwords, but the most popular options are now being increasingly defeated. Identity and access management leaders must act swiftly to mitigate risks and plan for m ...
Analyst(s): James Hoover | Yemi Davies | Ant Allan
... Access Research Already a Gartner client? I&O leaders, facing cost pressures due to the VMware acquisition by Broadcom, are considering moving away from VMware. This research explores alternative solutions and platforms for infrastructure modernization, offering a variety of options that address both ...
Analyst(s): Mike Cisek | Julia Palmer | Jeffrey Hewitt
... CMOs and their teams struggle to engage target audiences through digital content. Use this framework to strategize how to deliver differentiated content that empowers your target customers. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...