... Access Research Already a Gartner client? CDAOs need to quickly demonstrate business value in the rapidly changing era of AI. This research demonstrates how CDAOs can seize an urgent window of opportunity to demonstrate how integral their role in D&A is to AI. Overview Strategic Planning Assumptions Data ...
Analyst(s): JC Martel | Michael Gabbard | Melissa Davis
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... Only 47% of enterprise strategies are fully successful. A key success factor is the ability to translate strategy into executable initiatives. CIOs can use this Toolkit to define strategic initiatives and establish a review process to keep execution on track. Gartner Research ...
Analyst(s): Tomas Nielsen | Ian Cox | Joanne Kopcho
... Rapid business transformation is impacting how communicators can best deliver value to their organizations. This #Hashtags Podcast episode covers how CCOs will need a cutting-edge competency framework to build a team of resilient communicators who are well-equipped to carry comms into the future. Ove ...
... Access Research Already a Gartner client? Because of their granular scope, individual agent QA scores yield little insight into how to improve strategic service quality issues. Customer service and support leaders should change how QA data is analyzed and leveraged to drive significant changes in broa ...
Analyst(s): Kathy Ross | Deborah Alvord | Jonathan Schmidt
... Transitioning into a new CIO role is a critical and challenging time. CIOs who are new to the oil and gas industry can download this guide to better understand their new industry landscape and set themselves up for success. Gartner Research ...
Analyst(s): Ricardo Chang | Simon Cushing | Rich McAvey
... U.S. tariffs, trade policy and the ongoing uncertainty surrounding each continues. This episode of the Supply Chain Podcast explores how CSCOs can respond to and prepare for the current state of tariff volatility leading up to 1 April, a pivotal date for tariff implementation. Gartner Research ...
Analyst(s): Cori Masters | Brian Whitlock | Lindsay Azim
... An increasingly unpredictable world is causing employee confusion and anxiety regarding corporate strategy and direction. CCOs can use a framework to create a strategy-learning journey that helps employees understand shifting context, goals and strategies, and what to do in response. More Detail Gartn ...
... Access Research Already a Gartner client? Defining roles and expectations for a data quality program using a simple RACI matrix is challenging due to complex dependencies and priorities of stakeholders involved. Data and analytics leaders can use this RASCI matrix to set expectations and accountabilit ...
Analyst(s): Divya Radhakrishnan | Melody Chien | Sue Waite