... Disruptive forces have stretched the supply chain’s ability to flex to new business requirements to a breaking point, leading some CSCOs to radically rethink how supply chain is organized. Use this research to build three critical goals into your organization redesign: balance, strength and speed. Ke ...
Analyst(s): Matthew Matsko | Ken Chadwick | Lorraine Gavin | Alan O'Keeffe
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... Access Research Already a Gartner client? AI PCs, economic inflation and sustainability regulations must drive a reevaluation of PC procurement and deployment strategies. End-user services leaders can use this research to select the best device procurement strategy. Overview Strategic Planning Assumptio ...
Analyst(s): Erin Pierre | Autumn Stanish | Stephen Kleynhans | Katja Ruud
... Customer service and support leaders can choose metrics that lead them to either reinforce or constructively dissolve channel silos. Use this research to focus your team on metrics that will break down silos to improve multichannel end-to-end customer journeys and reduce costs. Overview Introduction An ...
Analyst(s): Wynn White | Kathy Ross | Eric Keller | Christopher Sladdin
... Access Research Already a Gartner client? Network technology is rapidly changing as cloud, compute and security demands grow. This creates a challenge for infrastructure and operations leaders, requiring a comprehensive network strategy to make better investment decisions. Overview Strategic Planning As ...
Analyst(s): Mike Leibovitz | Karen Brown | Andrew Lerner | Tim Zimmerman
... Managing a website successfully requires support from multiple cross-organizational roles, rather than a single stakeholder group, to ensure a strong commercial impact. Use this research to understand which roles and functions should support your website based on your organization’s maturity level. M ...
Analyst(s): John Field | Ant Duffin | Irina Guseva | Kassi Socha
... Services companies must customize positioning statements for each offering and corresponding ideal customer profile to guide and validate decisions for the full go-to-market life cycle. The statements should be reviewed regularly to enhance performance and ensure consistency in business operations. G ...
Analyst(s): Tom Coshow | Danny Ryan | Don Ribar | Jess Walker
... Interoperability signals the advent of a healthcare information superhighway, promising a data-rich landscape with vast potential. Healthcare and life science CIOs can use this research to understand industry trends driving ubiquitous data and incorporate these insights in their strategic planning. O ...
Analyst(s): Jeff Smith | Amanda Dall'Occhio | Jeff Cribbs | Laura Craft
... Access Research Already a Gartner client? Digital commerce is a strategic priority for most sales organizations, yet many chief sales officers are unfamiliar with the technology required. CSOs must understand the digital commerce tech stack and collaborate with cross-functional peers to ensure investm ...
Analyst(s): Aditya Vasudevan | Mike Lowndes | Luke Tipping | Melissa Hilbert