... Access Research Already a Gartner client? Industry cloud platforms are a transformative way to deliver tailored business outcomes. Technology and service provider product leaders must target their strategies to the distinct responsibilities of the key roles in the ICP ecosystem. Overview Strategic Plann ...
Analyst(s): Dennis Gaughan | Tarun Rohilla | Yefim Natis | Gregor Petri
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... How should service implement customer-facing Generative AI? Do we need to be transparent with customers that they’re interacting with a bot? What are the prerequisites? Customer service and support leaders can learn from the experiences of 150 peers, their strategies, and key considerations. Gartner ...
Analyst(s): Kim Hedlin | Patrick Quinlan | Christopher Sladdin | Daniel O'Sullivan
... Access Research Already a Gartner client? New and emerging service offerings are transforming the employee device life cycle services market. End-user services leaders must balance increased customization options against key use cases to ensure they procure the right service packages. Overview Strategic ...
Analyst(s): Autumn Stanish | Erin Pierre | Katja Ruud | Stephen Kleynhans
... Access Research Already a Gartner client? The CPaaS market grew 8.8% in 2023 to $12.2 billion. Faced with economic pressures, enterprises and vendors are focusing on cost; yet moderate growth shows an inflection where enterprises are extending CPaaS use cases to enhance operational efficiency and deep ...
Analyst(s): Lisa Unden-Farboud | Harshita Chibber | Ajit Patankar
... Access Research Already a Gartner client? Cognitive bias can cloud decision making for sustainability, which can lead to increased costs and delayed timelines to achieve goals. This Tool provides a step-by-step approach for executive leaders to identify and mitigate the impact of cognitive bias on ent ...
Analyst(s): Taylor King | David Furlonger | Jim Mello | Sarah Watt
... Access Research Already a Gartner client? Open-source GenAI models for coding are emerging as alternatives to proprietary models to democratize the use of AI in software engineering. This research helps software engineering leaders investigate the viability of models such as Code Llama, Codestral, Cod ...
... Access Research Already a Gartner client? Developers using cloud-native and generative AI technologies need to self-serve, provision, manage and scale infrastructure on demand. Platform engineering managers can engage the cool vendors in this research to simplify infrastructure-related workflows for s ...
Analyst(s): Manjunath Bhat | Cameron Haight | Tony Iams | Daniel Betts
... Access Research Already a Gartner client? AI augmentation, now enhanced by the power of generative AI, unlocks previously untapped potential in software development. Software engineering leaders should explore these innovative vendors who are advancing architecture design, code development, code revie ...
Analyst(s): Tigran Egiazarov | Philip Walsh | Joachim Herschmann | Haritha Khandabattu
... The enormous potential business value of AI is not going to materialize spontaneously. AI leaders should guide their organization toward an era in which AI is not only creating tangible business value, but goes beyond to become a critical competitive differentiator and industry disruptor. Overview Int ...