... DePIN uses blockchain technology and decentralization principles to physical infrastructure to incentivize individuals and communities, powered by cryptocurrency, in building networks. Digital leaders will want to pay attention to this technology evolution due to its impact on business models. Data S ...
Analyst(s): Nick Jones | Tsuneo Fujiwara | Jorge Lopez | Mike Leibovitz
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... GenAI first movers are pursuing deep integration of GenAI into their operations, maximizing scale as well as productivity and impact. This research helps tech CEOs establish an approach that fosters the right culture to take and sustain a lead in operational excellence using GenAI. Overview Introducti ...
Analyst(s): Raymond Paquet | Vuk Janosevic | Arup Roy | George Brocklehurst
... Technology options to support smart manufacturing are widening with no one dominant option. Manufacturing strategy leaders and counterparts in the CIO’s organization can use this resource to benchmark their current and future technology adoption plans. Data Insights Directions for Use About This Resear ...
Analyst(s): Lucie Draper | Simon Jacobson | Manolina Chakraborty | Scot Kim
... Customer service and support leaders can choose metrics that lead them to either reinforce or constructively dissolve channel silos. Use this research to focus your team on metrics that will break down silos to improve multichannel end-to-end customer journeys and reduce costs. Overview Introduction An ...
Analyst(s): Wynn White | Kathy Ross | Eric Keller | Christopher Sladdin
... Salesforce is increasingly auditing customers’ excess use of product allocations, data storage limitations, and restricted use licenses to drive monetization efforts. This research helps sourcing, procurement and vendor management leaders take steps to minimize cost and reduce risk. More Detail Gartne ...
Analyst(s): Simon Whight | Rebecca Martin | Hannah Decker | Monica Baranwal
... Retail and CG companies face demands and regulations for greater sustainability transparency from savvy value-driven consumers and government agencies. This research guides executives on the strategy, benefits, business capability models, corresponding technologies and real-world examples. Gartner Re ...
Analyst(s): Michelle DeClue | Alfonso Velosa | Emma Mathison | Hanna Karki
... Expanding CRM and customer engagement capabilities, demand for AI and the need to do more with less will challenge application technical professionals in 2025. They should focus on lowering technical debt, implementing low-risk AI capabilities and improving their technical architecture. Overview CRM a ...
Analyst(s): Aditya Sawant | Darin Stewart | Ventse Derzhitski | Simon Whight
... Consolidation has continued in the UCaaS market, driven by product maturity, adoption of cloud office collaboration tools, and an AI arms race by the vendors. I&O leaders should use Gartner’s evaluation of the market across 11 critical capabilities and six use cases to help select a provider. Overvie ...
Analyst(s): Christopher Trueman | Rafael Benitez | Megan Fernandez | Pankil Sheth
... Portfolio risk management is crucial to achieve business outcomes, but most organizations struggle to balance risk complexity with value delivery and speed. Strategic portfolio leaders must ensure portfolio risk is taken into account during portfolio decision making to meet strategic objectives. Gart ...