... The gap between what data science wants to convey and what business stakeholders understand is hindering data-driven decision making. With data storytelling best practices, D&A leaders can effectively deliver insights to any stakeholder, thus demonstrating D&A’s business impact and investment value. ...
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... Future service agent roles will be defined by how organizations use AI. Customer service leaders can use this research to learn about a framework for future agent roles by determining whether AI will be an autonomous decision maker or teammate, and whether cost or customer experience takes priority. ...
Analyst(s): Kim Hedlin | Jonathan Schmidt | Karan Anand | Kathy Ross
... Sourcing, procurement and vendor management leaders can use this tool when drafting RFPs for prospective systems integrators for GenAI services. Follow the step-by-step guidance given below to ensure that key requirements are captured to get an optimal proposal from service providers. When to Use Dire ...
... I&O leaders seek guidance on applying agile practices to effectively deliver infrastructure services and platforms. This research addresses common challenges and provides a practical roadmap with four key steps to tailor agile practices for unique I&O needs. More Detail Gartner Research ...
Analyst(s): Hassan Ennaciri | Daniel Betts | George Spafford | Roger Williams
... Access Research Already a Gartner client? Tech providers hold many misconceptions regarding what matters most to prospective security buyers. This research helps product leaders become more effective at influencing buyers and getting on new opportunity shortlists by guiding business case development a ...
... Access Research Already a Gartner client? Gartner’s annual buying study found that while buying teams understand how to make sound purchase decisions, many make unsound decisions due to unhealthy conflict within their organizations. This creates a buying divide that product leaders and their teams mus ...
... AM functionality is improving for all constituencies, including the more-established workforce and customers. Capabilities for partners and machine actors are also evolving, but are less broadly available. Identity and access management leaders can use this research to compare current AM tools. Overv ...
Analyst(s): Josh Murphy | Nathan Harris | Abhyuday Data | Brian Guthrie
... Access Research Already a Gartner client? Risk management for D&A use cases has become a primary responsibility for D&A leaders in recent years. This research helps D&A leaders accelerate development of an effective risk management program to protect their D&A assets while driving business impact and ...
Analyst(s): Saul Judah | JC Martel | Andrew White | Lauren Kornutick
... Access Research Already a Gartner client? Oracle requires a commercial subscription to obtain critical updates for Oracle JDK 8, 11 and 17, exposing many organizations to substantial annual fees. This research will help sourcing, procurement and vendor management leaders identify the best way to mitig ...
Analyst(s): Allison Adams | Melanie Alexander | Nitish Tyagi | Anne Thomas