... 任何一种AI技术都有其缺陷或局限，AI领导者和团队必须避免完全依靠一种AI技术的做法。本文随附可下载演示文稿提供了典型的设计模式，用于组合不同的AI技术，构建更加高效、有效和可靠的AI解决方案。 Gartner Research ...
Analyst(s): Ben Yan | Leinar Ramos | Pieter den Hamer | Erick Brethenoux
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... Access Research Already a Gartner client? CPaaS continues to grow in importance as a key mechanism to embed omnichannel communications in applications, improve customer experience and drive digital transformation. CIOs should use our evaluation of 11 vendors’ products across six use cases to compile a ...
Analyst(s): Brian Doherty | Pankil Sheth | Ajit Patankar | Lisa Unden-Farboud
... Access Research Already a Gartner client? The single-vendor SASE market is dynamic and maturing. New offerings are emerging, while established vendors are enhancing their existing offerings. I&O leaders should work with security and risk management to determine the product that best aligns with their ...
Analyst(s): John Watts | Neil MacDonald | Andrew Lerner | Jonathan Forest | Charlie Winckless
... Access Research Already a Gartner client? Global enterprises are facing the challenge of rapidly increasing electricity consumption driven by AI and GenAI, which threatens to disrupt energy availability and lead to shortages. This document provides recommendations for executive leaders to prepare for ...
Analyst(s): Joseph Unsworth | Keith Harrison | Bob Johnson | Bill Ray | Jorge Lopez
... Access Research Already a Gartner client? Knowing the price range for outsourced digital workplace services is essential to determining whether to outsource. Sourcing, procurement and vendor management leaders can use this tool to estimate pricing for ODWS that includes service desk, deskside, device ...
Analyst(s): Matt Baldino | Biswajit Maity | Andrea Lanzavecchia | Tom Sieber | Karl Rosander
... Facing economic uncertainty and rapid AI evolution, Chinese organizations emphasize their data infrastructures’ direct ROI and adaptivity more than ever. Data and analytics leaders in China should shift their focus to the engagement of data, analytics and AI ecosystem in their adoption approaches. Ov ...
Analyst(s): Julian Sun | Xingyu Gu | Tong Zhang | Fay Fei | Mike Fang
... Years of investment in digital self-service have not led to more customers successfully resolving issues on their own. Customer service and support leaders can improve self-service success by understanding customer intent and actively matching customers to the most relevant solutions. Gartner Researc ...
Analyst(s): Eric Keller | Andrew Schumacher | Kim Hedlin | Keith McIntosh | Olivia Foster
... Access Research Already a Gartner client? GenAI and LLM have captured the interest of organizations aiming to enhance their security training programs. SRM leaders should understand how this technology can be used to improve security training programs, and more importantly, the organization’s overall ...
Analyst(s): Andrew Walls | Victoria Cason | Alex Michaels | Will Candrick | Richard Addiscott