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Premium Research Jun 2025
... An IT operating model represents how an organization orchestrates IT capabilities to achieve strategic business objectives. To determine which IT operating model is right for their organization, new CIOs must evaluate IT-business relationship alignment, assess the current operating model, and identify ...

Analyst(s):   Chet Geschickter
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Announcement May 21 2020
... bolstering innovation credentials. As treating and managing chronic conditions and mental health take up nearly 90% of the $3.3 trillion in U.S. healthcare spending, any technology applied to improve healthcare delivery and streamline operations will need to ensure cost optimization. “Cost optimization is a consistently ...
... service (SaaS). Spending on IaaS will total $100 million in 2015, an increase of 25 percent over last year. Spending on cloud management/security will grow 36.6 percent to $82 million, and SaaS will grow 33.4 percent to $302 million this year. Gartner predicts high rates of spending on cloud services ...
Announcement June 16 2019
... of $172.1 billion. CRM made up almost a quarter of that revenue. Approximately 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019, with agility and flexibility being big drivers, along with the requirement for remote ...
Research June 15 2022
... 2022 IT Talent Outlook for Midsize Enterprises Discover the strategies and tactics your peers are using to win the battle for IT talent. 40% of MSE CIOs plan to grow their IT headcount in 2022. Given the high attrition in the market today, attracting and retaining IT talent has become a huge challenge ...
Client Story July 23 2026
... better communicate cost efficiency to their customers, enhancing their service offerings and strengthening their market position. • Networked with a community of like-minded peers at Gartner IT Symposium/Xpo. “Working with Gartner goes beyond analyst interactions; they connect you with other ...
Announcement February 12 2020
... looking for new ways to manage their pipelines more effectively.” Inaccuracies in sales forecasts can have far-reaching effects and multiple unintended consequences, including: Impact on short-term spending decisions. Sales leaders may implement unnecessary incentives or incorrectly ramp enablement ...
Complimentary Research January 27 2026
... strategic approach to supply chain network design. Traditionally, the architecture of supply chain networks was crafted based on a singular set of forecast inputs, encompassing cost analysis, supply availability, demand projections, and service requirements. However, in an era marked by unpredictability ...
Research Feb 2026
... Access Insights Already a Gartner client? Throughout 2025, our monthly CIO Perspectives notes showed peers focused on ROI. In 2026, that mandate grows as CEOs expect outcomes, not outputs. As such, CIOs must co‑own results, know the business deeply, and influence peers for business impact. Analysis Rese ...

Analyst(s):   Vimarsh Bakaya   |   Matthew Colletti
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