... Manulife China's focus on customer experience is key to the success of its WeChat projects for policy issuance and claim services. Application leaders supporting digital commerce and CRM should learn how to make offerings work in WeChat and others such as WhatsApp, LINE and Facebook Messenger. Analys ...
Analyst(s): Sandy Shen
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... This summary contains input from fourteen members regarding their approaches to strengthening Integrated Business Planning (IBP) capabilities beyond the current sales and operations planning (S&OP) processes. We begin this summary by discussing the various technology solutions members have adopted f ...
... Enterprises striving to capture value from D&A innovation often struggle to prioritize foundational investments, delaying value realization or fragmenting data assets. CIOs can learn how Cattolica’s use-case-driven approach to iteratively invest in foundational D&A capabilities accelerated value. Cas ...
... An org in the salesforce.com vernacular is a logical instance of data and metadata for a set of users. Selecting single org, multi org or a combination remains a key decision that will improve the effectiveness of salesforce.com projects for which business application managers are responsible. Key Ch ...
... Government CIOs must address five critical components to successfully onboard organizations to new or existing SSOs. This guide, one of a five-part series, covers the technical issues. The technical component is vital to help CIOs provide the required infrastructure changes. Key Challenges Introductio ...
... This 2-minute Consult the Board survey summary contains inputs from 15 members regarding their hyperautomation journey – starting from task automation to the reinvention of business operations. The summary highlights the third-party providers that respondents use to accelerate their automation initi ...
... Jones Lang LaSalle applies an architectural lens to cloud-based sourcing by prioritizing ease of architectural integration and developing pre-fabricated patterns that guide business partners to correct cloud-hosted solutions. Use this case study to tailor vendor evaluation criteria that reflect the ...
Analyst(s): Infrastructure and Operations Research Team
... Four members discuss their packaging artwork management software (i.e., applications that enable the creation, review, approval, delivery, maintenance and evolution of content that is presented on physical packaging). Gartner Insights Abstract ...
... This Toolkit provides government CIOs with tools to help develop and communicate the progress of the government application accessibility program. CIOs can use this Toolkit as they develop or enhance the organization’s program. When to Use Downloadable Attachments Gartner Recommended Reading Gartner Ins ...