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Research Apr 2017
... Thirty members share their experiences using and evaluating the blockchain. This summary includes an examination of their pilots and proofs-of-concept (POCs), and a look at the benefits expected to accrue from ultimately putting blockchain projects into production. Gartner Insights Abstract ...

Analyst(s):   Consult the Board Research Team
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Research May 2021
... The themes of conversations mature organizations have with Gartner experts are an invaluable resource you can learn from and benchmark against. CIOs can use this report to gain insights from their most mature peers as defined by Gartner Score, and improve their short- and long-term plans. Analysis Met ...

Analyst(s):   Peer Conversation Data Team
Research May 2019
... Because the government CIO is often too busy to provide day-to-day leadership over major projects, decision-making authority is often delegated to another sponsor. Here we provide best practices for creating the job description of the alternative sponsor. Key Challenges Introduction Analysis Ensure That ...

Analyst(s):   John Kost   |   Cathleen Blanton
Research Nov 2017
... Seventeen members share their views on open-source software and whether employees should be permitted to contribute to open-source projects. Respondents describe their open-source policies in detail and share the benefits and challenges of their approaches. Gartner Insights Abstract ...

Analyst(s):   Consult the Board Research Team
Research Mar 2017
... Fifty-four members discuss their policies regarding personal email accounts including both access from personal devices connected to corporate networks and from corporate devices. Gartner Insights Abstract ...

Analyst(s):   Consult the Board Research Team
Research Jun 2021
... Most organizations offer onboarding programs for new employees, but many employees report low levels of confidence in these programs. CIOs can use this guide to build effective onboarding plans based on the best practices of the most progressive organizations. Overview Steps Review Your Performance Reco ...

Analyst(s):   CIO Research Team
Research Jun 2017
... The call center has morphed into a customer engagement center, with multichannel support and event- and model-driven case management capabilities at the core. We describe to application leaders the core of the new agent desktop that drives highly intelligent, successful customer service experiences. ...

Analyst(s):   Michael Maoz
Research Jul 2013
... This template for a Telecommunications industry-specific Cloud Developer job description outlines the profile, key responsibilities, skills and experience recommended for this emerging, difficult-to-source role. Gartner Insights Abstract ...

Analyst(s):   Applications Research Team
Research Aug 2021
... Application leaders are pressed to deliver transformational capabilities while also balancing investments in legacy custom applications and modularized SaaS applications. This Leadership Vision shows how to align transformational capabilities with composable applications. Overview Recommended Actions H ...

Analyst(s):   Tad Travis
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