... Access Insights Already a Gartner client? Composable applications will have three direct impacts on enterprises’ customer engagement hub architecture. Application leaders should use this research to help achieve their enterprise’s customer engagement objectives by understanding and prioritizing the th ...
Analyst(s): Gene Alvarez
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... Your first 100 days as CTO will be critical to your success. Enterprise architecture and technology innovation leaders who have moved into a CTO role should create the right digital capabilities to support the evolution of your organization’s business model. Gartner Insights Abstract ...
... Consolidation among FSM players and significant expansion in the scope of functionality in field service use cases have occurred recently. Application leaders supporting field service and customer service should develop strategies to manage multivendor solutions with an eye on future change. More Det ...
... Access Insights Already a Gartner client? Delivering business value via applications is dying out as firms struggle to deliver next-generation experiences using innovative application architectures, APIs and machine learning. Application leaders must adopt a product-centric model to maximize the value ...
... There are many well-established business architecture techniques to guide informed investment planning and prioritization. But digitization has changed what enterprises need from business architecture. Learn five opportunities for EA and technology innovation leaders to upgrade their BA practices. Ga ...
... Government cloud-first policies apply across multiple government bodies, often at national or regional/state levels, setting an overall direction. Every government agency will require a unique cloud strategy and adoption framework plan. Government CIOs must not blur these into one document. Key Chall ...
... Customer service and support technology leaders transitioning from outdated on-premises contact centers to CCaaS can gain from AI innovations, elasticity, vendor consolidation and strong security compliance. To fully benefit, they must plan for configurable, not customizable, tech using APIs and int ...
... Disruptions are fundamental, long-term shifts in how people act, markets behave and value is generated and recognized within a given market. As EA and technology innovation leaders’ role in shaping digital business strategy grows, they must distinguish truly disruptive trends from fads or features. R ...
... Data-driven decision making is a complex human activity. Data and analytics leaders must create a culture of data literacy. To do this, Froedtert & the Medical College of Wisconsin addresses human factors and focuses on exploration, investigation, and encouraging learning. Gartner Insights Abstract ...
Analyst(s): Chief Data and Analytics Officer Research Team