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Research Jun 2020
... While their usefulness for enterprise is still evolving, decentralized authority models like blockchain have introduced alternative methods for tracking and managing customer data. Application leaders in China need to understand the direction of decentralized technologies or risk lagging behind comp ...

Analyst(s):   Adrian Leow
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Research Apr 2013
... Several members have identified tools for identifying and developing EA talent. Gartner Insights Abstract ...

Analyst(s):   Enterprise Architecture Research Team
Research Aug 2021
... Investments in customer service and support technologies must be scrutinized for their ability to deliver on customer experience goals, their impact on cash reserves and the likely speed of ROI. This Hype Cycle will help application leaders assess the maturity and risks of these technologies. Analysi ...

Analyst(s):   Drew Kraus
Research Nov 2021
... Access Insights Already a Gartner client? With EA practices evolving into internal management consultancies, enterprise architecture and technology innovation leaders must offer stakeholders a portfolio of services. Here, we describe how to create EA services, tell stories that vet them and identify t ...

Analyst(s):   Philip Allega
Premium Research May 2024
... Customer service and support technology leaders often struggle to keep pace with advancements in conversation analytics. This research describes conversation analytics in the context of various customer service analytics platforms to improve CX, agent experience and operational efficiency. Gartner Re ...

Analyst(s):   Uma Challa
Research Apr 2021
... Application leaders responsible for digital commerce must focus on alignment of architecture and business outcomes prior to digital commerce vendor selection. They must opt for one of three approaches when choosing a digital commerce platform architecture and evaluating key solution attributes. Overv ...

Analyst(s):   Aditya Vasudevan   |   Mike Lowndes
Research Oct 2013
... This self-diagnostic identifies 26 areas critical to successfully evaluate the current maturity of your Enterprise Architect role. This diagnostic will help you prioritize areas for improvement and provide best practice resources to help you drive immediate action. Gartner Insights Abstract ...

Analyst(s):   Enterprise Architecture Research Team
Research Nov 2021
... The market for digital commerce search has expanded rapidly as B2C and B2B organisations look to differentiate in product discovery to drive conversion. This research helps application leaders select a vendor for digital commerce search and wider product discovery capabilities. When to Use Directions ...

Analyst(s):   Aditya Vasudevan   |   Mike Lowndes
Research Sep 2021
... Healthcare providers are accelerating digital transformation in response to continual industry disruption and uncertainty. This research highlights four essential steps for success that healthcare provider CIOs should follow when pursuing a digital health platform approach. Overview Introduction Analys ...

Analyst(s):   Andrew Meyer
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